FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the length of the visit and the number of pets in your home. • 30-minute visit: $30 • 45-minute visit: $45 • 60-minute visit: $55 • Additional pets: +$5 per pet, per visit Additional fees may apply: • Weekends: +$5 • Major holidays: +$15 • Same-day or last-minute requests: +$10 Every visit is customized to your pet's needs and may include walks, feeding, fresh water, medications, playtime, litter box care, and lots of love and attention. Weekends: $5 Holidays: $15 Same Day Requests: $10
- What is your typical process for working with a new customer?
🐾 Contact us through Thumbtack, and we'll coordinate a phone call to learn more about your pets, answer your questions, and help determine the best services for your needs. 🐾 Complete your secure online client portal, where you'll provide information about your pets, routines, medications, emergency contacts, and home access instructions. 🐾 Meet your dedicated Pet Nanny during a complimentary Meet & Greet included with booked services. This allows us to get to know your pets, review their care plan, and ensure everyone is comfortable before services begin. 🐾 Enjoy peace of mind knowing your pets are being cared for by a professional, insured, and bonded team that provides personalized care and reliable backup coverage when needed.
- What education and/or training do you have that relates to your work?
The Peaks Pet Nanny has been providing professional pet care throughout Northern NJ since 2004. Our Pet Nannies are carefully interviewed, screened, insured, bonded, and trained before caring for clients' pets and homes. What makes our team special is that our Pet Nannies are fellow pet parents themselves—mature, dedicated animal lovers who live in the communities they serve. They understand firsthand the trust it takes to leave your pets in someone else's care and treat every pet as if they were their own. Founder Gina Brugna brings more than 20 years of business management, staffing, and customer service experience to the company, helping ensure a high standard of care and professionalism throughout our organization. With over two decades of experience and more than 2,000 families served, we continually educate ourselves on pet behavior, safety, medication administration, and best practices for providing reliable, stress-free in-home pet care.