FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Ember & Stone, we believe in transparent pricing that reflects the quality of our materials and craftsmanship. Our projects typically begin at $25,000, with comprehensive outdoor living spaces ranging from $30,000-$100,000+ depending on scope, materials, and complexity. We provide detailed, itemized proposals so you understand exactly what you're investing in. While we don't compete on price with contractors using inferior materials or shortcuts, we do offer: Financing options through trusted partners Clear payment schedules tied to project milestones Remember that quality outdoor spaces are investments that increase your property value and provide years of enjoyment with minimal maintenance costs.
- What is your typical process for working with a new customer?
Initial Consultation: We meet at your property to discuss your vision, needs, budget, and timeline while assessing your outdoor space. Design & Proposal: Based on our consultation, we create a custom design and detailed proposal outlining materials, costs, and timeline. Planning & Material Selection: Once you approve the proposal, we finalize design details and select specific materials together. Project Preparation: We handle permits, utility marking, and material ordering to ensure a smooth start. Construction: Our experienced team completes the installation with regular progress updates and quality checks. Final Walkthrough: We review the completed project together to ensure everything meets your expectations. Follow-up: We check in after completion to answer questions and ensure your complete satisfaction.
- What education and/or training do you have that relates to your work?
Our team combines formal training with hands-on experience: Techo-Bloc Professional Certification for premium hardscape installation ICPI (Interlocking Concrete Pavement Institute) Certification Construction management background with specialization in outdoor structures Ongoing product training with leading manufacturers Regular attendance at industry workshops and conferences to stay current on best practices and new materials We're committed to continuous education to bring the latest techniques and innovations to our clients.