FAQs
- What is your typical process for working with a new customer?
First, we always like to take a look at your project and set eyes on exactly what will need to be done. This helps us to identify problem points and unforeseen challenges prior to commencing your project. Secondly, we provide you with a very detailed scope of work and answer any questions our customers may have prior to agreeing on price and timeline. We require an initial deposit for your project a minimum of 7 days prior to mobilization. During this period we order al material and tooling which may be required to properly commence your project, and ensure we have adequate shipping time if necessary for the receipt of your products/ materials. Then of course, we install your new floor according to your preference and specification, shake hands, and continue a long and fruitful relationship with one another.
- What advice would you give a customer looking to hire a provider in your area of work?
If you don't feel a connection then don't hire them. No one likes a hard sale or someone who isn't intrested in what they're doing. They should be knowledgeable, good listeners, honest and relay their sense of integrity.