FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Quality Solutions Cleaning Service, we believe in transparent and fair pricing. Here’s what our customers can expect: Customized Quotes – Every facility is different, so we provide tailored estimates based on size, frequency of service, and specific cleaning needs. No Hidden Fees – The price we quote is the price you pay. No surprise charges. Discounts Available – We offer: Multi‑location discounts for businesses with more than one site. Long‑term service discounts for annual contracts. Seasonal promotions for new clients (ask about current specials). Flexible Options – Choose from daily, weekly, or monthly service plans that fit your budget. Supplies Included – Standard cleaning supplies are included in your price. Specialty products (e.g., floor waxing, carpet shampooing) are discussed upfront. Transparent Billing – Invoices clearly show services provided, and we offer net‑30 terms for qualified businesses.
- What is your typical process for working with a new customer?
🧼 Our Process for Working With New Customers When you choose Quality Solutions Cleaning Service, we make getting started simple and professional: Free Consultation & Walkthrough – We schedule a site visit to understand your facility’s layout, traffic, and cleaning needs. Customized Proposal – After the walkthrough, we provide a detailed cleaning plan with transparent pricing tailored to your business. Scheduling & Onboarding – Once approved, we set up your service schedule, assign a dedicated cleaning team, and introduce you to our supervisor for ongoing communication. First Service & Quality Check – Our team performs the first cleaning according to the agreed checklist. A supervisor follows up to ensure everything meets our standards. Ongoing Service & Communication – We provide consistent cleaning on your schedule, with regular inspections and open communication to adjust services as your needs change.
- What education and/or training do you have that relates to your work?
🎓 Our Education & Training At Quality Solutions Cleaning Service, our expertise comes from a combination of hands-on experience, industry training, and ongoing education: Over a decade of experience providing janitorial and commercial cleaning for offices, restaurants, medical clinics, warehouses, and retail spaces. OSHA & Safety Training – Our staff is trained in workplace safety, proper handling of chemicals, and compliance with health standards. Commercial Cleaning Certifications – Training in floor care (stripping, waxing, machine scrubbing), carpet cleaning, and post-construction cleaning techniques. Quality Control Systems – We use industry‑standard checklists and inspection methods to ensure consistent results. Ongoing Staff Development – Every team member goes through onboarding and routine training refreshers to stay updated on best practices and eco‑friendly cleaning methods.