PSI Computing

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About

Customer service and knowledge. I have worked on computers since 1995. I have worked for AOL and Apple. I do not speak techie jargon. Most of my clients are retired. They like the service I provide and know I'm there to really help them resolve their issues, whatever they maybe. I enjoy helping people get to know their computer and learn new skills.

Overview

Hired 49 times

1 employee

28 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, and Venmo.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2017

2016

Services offered

Topic areas

Understanding pc

Understanding mac

Spreadsheets

Word processing

Work location

I travel to my customers

Projects and media

Reviews

Excellent 4.9

49 reviews

5

96%

4

0%

3

0%

2

2%

1

2%

Read reviews that mention:

Charles S.

Sep 27, 2015

•

Hired on Thumbtack

I described the problem and received 4 prompt responses from individuals that said they could fix it. Jason did not offer the lowest price, but he was confident that he could fix it. We spoke on the phone and set a time for him to come to my home. He phoned me about twenty minutes before he arrived and was punctual. He sat down at my computer desk and solved my problem in about ten minutes. I felt obligated to pay him for at least the hour, so I asked him to help me with a few other computer issues He cheerfully got to work and explained things to me in non-geek terms. And, while applications and drivers were being downloaded, I brought him my laptop. Without hesitation he got to work on my laptop - imagine bringing two computers into BestBuy or two cars to your mechanic and have them work on them two at a time and not bill you double - it's not going to happen. In the past I have taken computers to Best Buy and Sandia Computers. On those occasions I had to leave my computer; "We don't know how long it will take until we open it up and have a look. When I recovered my computer from those retailers the invoice should have read; 5% of your bill is for parts and labor, and the other 95% is extortion. Jason does not charge an extortion fee. My only reservation about writing this glowing review is that he will become so busy I may have to wait days to get an appointment the next time I require his services. I dont know what would have happened if I had used someone else but I know I could not have had a better experience.

Computer Repair

Charles W.

Jul 8, 2016

•

Hired on Thumbtack

Computer Repair

Jeremy W.

Nov 9, 2015

•

Hired on Thumbtack

Computer Repair

Brandon T.

Sep 29, 2016

•

Hired on Thumbtack

Wanted to start by saying that Jason was amazing! He helped me with a computer problem that I wasn't sure I was ever going to fix. The problem I experienced with my computer is one that no one ever wants to experience. I tried turning my computer on one day with no prior warning signs of a problem to find that my computer was trying to do a Windows 10 Auto Recovery, but that it had failed. I tried to troubleshoot the problem myself and followed steps from the Windows Support sites online, but nothing I tried worked. Decided that I needed professional help in the matter. I went to Santa Fe Computers (long-story of why I went to Santa Fe instead of somewhere here in Albuquerque where I live) first and left my computer with them to see what they could do about it. They were very friendly and helpful in the matter and got back to me pretty fast. They told me that something had happened to my hard-drive, and that all of the files in my User Folder were completely gone. They really had not explanation for how this happened, as even my Windows System files were gone which is something that never happens. This hit me like a brick of stones because I hadn't backed up my computer in years. Always thought I wouldn't have to worry about a hard-drive crash, but now I know better. I went ahead and let them do an initial data recovery attempt, but after an hour of them trying to recover my data they said nothing was showing up which was a bad sign. They suggested that I either find someone with advanced data recovery tools/methods or just start over. I wasn't ready to give up on all my school documents, pictures, etc. just yet so I decided to try somewhere else to see if a more extensive data recovery attempt could be done. I made a post here on Thumbtack and got responses back from several different Computer Repair/Data Recovery experts here in Albuquerque. I saw that Jason from PSI Computing had the most reviews, and also really good reviews so I went ahead and contacted him. He was really personable when I talked to him over the phone and he was willing to drive all the way to my place to check out my computer in person. He was willing and able to answer all the questions I had and definitely made it apparent that he knew what he was talking about. When he initially looked over my hard-drive he gave me more extensive feedback about what had happened to my hard-drive. He said that there was data on my hard-drive, it just wasn't in a usable format. He said there was a pretty high chance, around 85%, that a deep-scan recovery attempt could get most if not all of my files back. He said the process would take some time though, which didn't bother me at all. I was just happy to hear that I might actually get my files back. I'm a student at UNM and the fall semester had just started, so not having a working computer for a week or more was possibly going to become a problem. Jason was super helpful though as he helped set me up with a temporary hard-drive I had bought, and helped me install Windows onto it and get the correct drivers installed as well so that I had a usable computer while he worked on getting my data back. Jason updated me on the data recovery process as it progressed and after about a week or so he got back to me with some great news. The data recovery attempt was a success! The only downside of the data recovery was that all the organization and naming of my recovered files was gone so I'm still in the process of reorganizing/renaming all my files and figuring out where they are supposed to go. I can't say how happy I was to get my data back though! Jason went above and beyond with helping me and for the amount of time he spent working with my computer his charge rate was very fair! He was a great guy to talk with and I know that if I ever experience another computer related problem like this that I can rely on Jason to get it fixed. Would highly recommend!

Computer Repair

Julian L.

Oct 23, 2015

•

Hired on Thumbtack

Highly responsive, came promptly, understood the problem, was patient and able to explain it to me so that I could understand it. The truth is that I had almost fixed my connectivity problem myself, but didn't know it. He explained that to me too. I told him that to me it was like a counseling session and thought it was well worth the time and expense so that I wouldn't need to call anyone in future to solve this kind of problem.

Computer Repair

FAQs

What education and/or training do you have that relates to your work?
I stay up to date with online courses and tech news. Of course since technology changes all the time it is hard to stay up to date with everything but I do my best.
How did you get started doing this type of work?
It was by accident, funny story but it has been something I have enjoyed doing because I am very creative, hands on and a problem solver.
What types of customers have you worked with?
Computer repairs, hard dive replacement, reinstall operating systems, remove viruses, monthly clean up. Pretty much anything to do with your computer. Web design work on every level from just a few updates to a completely new site.

PSI Computing

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