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This pro has verified their business license with Thumbtack.
Heater problems
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About
When you need an accomplished and trained heating and AC technician, or plumber in Las Vegas, Reno or the surrounding areas, you can count on our team here at Hawthorne Plumbing, Heating, & Cooling. For nearly 25 years, we have proudly helped our neighbors stay comfortable in their homes and businesses.
No matter which of our plumbing and HVAC services you need, you will be helped by an experienced, trained, and polite technician. We understand there are many companies with technicians who might be greedy, rude, sloppy, and might not even show up on time. Our team is here to help you with the highest level of service.
Overview
Current Top Pro
Hired 37 times
Serves Las Vegas, NV
Background checked
License verified
23 employees
23 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Check and Credit card.
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Great 4.7
105 reviews
5
89%
4
3%
3
0%
2
1%
1
7%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Chris L.
Oct 2, 2026
•
Hired on Thumbtack
They were the first to respond and call literally a minute after I sent the request. Diane was lovely on the phone and explained their service charge for after hours and how it would be applied to the call if we moved forward. Fernando was assigned and contacted me immediately. He came out within 30 minutes of inquiry and was able to fix everything the proper way. He was responsive and explained everything he did. Appreciated the service call and repair on a Friday night.
Plumbing Pipe Repair
Christina H.
Aug 25, 2026
•
Hired on Thumbtack
Irwin and Quincy were awesome! They came in did a consult with me and told me what I needed and then two days later they are back to finish the job. Love it!!!!!!
Details: Other issue • Condo/Apartment
Plumbing Drain Repair
J. L.
Sep 5, 2025
•
From Google
Plumber from Hawthorne Plumbing was extremely considerate and very knowledgeable. Explained all the potential issues and then solved the plumbing problems we had. Would definitely recommend and use Hawthorne plumbing in the future.
Hawthorne Plumbing, Heating & Cooling's reply
We truly appreciate your warm feedback! We're delighted our plumber could assist you and provide clarity on your plumbing needs. It's wonderful to know you'd consider us again in the future. If you ever need us, we're just a call away! 😊
Ronnie E.
Sep 3, 2026
•
Hired on Thumbtack
Great Customer Service and Technician answered all concerns. Great job installing the toilet.
Details: Install a new toilet (no existing toilet) • 1 toilet
Toilet Installation or Replacement
Deborah A.
Aug 18, 2025
•
From Google
Anthony did a great job replacing the waterheater and fixed the old exhaust pipe he discovered was not appropriately attached.
Hawthorne Plumbing, Heating & Cooling's reply
We greatly appreciate your kind words! It's wonderful to hear that Anthony's work left you satisfied. Ensuring the safety and efficiency of your systems is our priority. We're here whenever you need us!
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We believe in honest, straightforward pricing with no surprises. Before any work begins, we explain the issue and provide clear pricing so you can make an informed decision.
Our service calls include a professional diagnostic to accurately identify the problem. If you choose to move forward with the repair, that diagnostic fee is often applied toward the work.
We aim to provide fair, competitive pricing while using quality parts and professional workmanship so the job is done right the first time. From time to time we also offer seasonal specials or discounts for certain services.
Our goal is simple: transparent pricing, reliable work, and long-term customer relationships built on trust.
What is your typical process for working with a new customer?
When a new customer contacts us, we start by asking a few questions about the issue so we can understand what’s going on and schedule the right type of service visit.
During the appointment, we inspect and diagnose the problem, explain the cause, and go over the recommended solution with you. We make sure you understand the work before anything begins.
Once approved, we complete the repair or service using professional tools and quality parts. Before we leave, we test everything to make sure it’s working properly and answer any questions you may have.
What education and/or training do you have that relates to your work?
Hawthorne Plumbing, Heating & Cooling has been serving customers for over 23 years and comes from a family background of three generations in the plumbing trade.
Our technicians have been trained through professional union programs, including the Plumbers and Pipefitters Union Local 525 in Las Vegas and United Association (UA) Local 350 in Reno. This level of training emphasizes proper installation practices, safety, and high professional standards in both plumbing and HVAC work.
Our team also holds EPA HVAC certification and has completed manufacturer-specific training on modern heating and cooling equipment. Because plumbing and HVAC technology continues to evolve, we participate in ongoing training to stay current with new systems, tools, and best practices.
Our focus is providing dependable service, knowledgeable technicians, and solutions homeowners can trust.
