FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should have a clear understanding of our pricing structure, including any potential discounts, fees, and what is included in the overall cost. Transparency is essential to ensure that both parties are on the same page regarding financial arrangements. Here's what customers should know about our pricing: 1. Base Pricing: We provide a base pricing structure that outlines the cost of our bartending services. This typically includes the hourly rate for bartenders and the basic equipment and setup. 2. Customization Options: Our pricing may vary based on your specific event requirements and the number of bartenders needed. 3. Discounts and Packages: We may offer discounts or package deals for certain events or based on the duration of service. Customers should inquire about any current promotions or special offers that may apply to their event. 4. Additional Services: Customers should be aware of any additional services we offer and their associated costs. For example a special flair show. 5. Travel and Setup Fees: Depending on the location of the event, there may be additional fees for travel, setup, and breakdown. These fees will be outlined in the contract and discussed during the initial consultation. 6. Gratuities and Tipping: It's important to clarify our policy on gratuities and tipping. Some customers may want to include a gratuity in the contract, while others may prefer to allow guests to tip the bartenders directly. 7. Payment Schedule: Customers should understand the payment schedule, including when deposits are due and when final payments should be made. We may require a deposit to secure the booking, with the balance due before or after the event. 8. Cancellation Policy: Customers should be aware of our cancellation policy, which outlines the terms and conditions for canceling or rescheduling an event and any associated fees. 9. Payment Methods: - We accept various payment methods, including credit cards, checks, and electronic transfers. Customers should be informed of the accepted payment methods. By providing this information upfront and in a clear and transparent manner, we aim to ensure that customers have a comprehensive understanding of the pricing for our bartending services. This transparency allows customers to make informed decisions and helps us deliver a service that meets their budget and expectations.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer involves several steps to ensure that we understand your needs, provide a tailored solution, and deliver a seamless experience. Here's an overview of our typical customer onboarding process: 1. Initial Contact: You reach out to us via our website, email, or phone to inquire about our services. 2. Initial Consultation: We schedule an initial consultation, either in person, over the phone, or via video call, or email based on your preference. During this consultation, we discuss your event details, including the date, location, number of guests, and any specific requirements or preferences you have. We also provide an overview of our services, answer any initial questions you may have, and discuss pricing and payment options. 3. Proposal and Agreement: After the initial consultation, we prepare a detailed proposal that outlines the services we will provide, including the type of bartending package, drink menu options, and any additional services you may require. The proposal will also include a quote for our services. If you are satisfied with the proposal, we send you a contract or agreement that outlines the terms and conditions of our partnership, including payment terms, cancellation policies, and other relevant details. You review and sign the agreement to confirm your booking. 4. Planning and Customization: Once the agreement is signed and the deposit is received (if applicable), we work closely with you to plan and customize the details of your event. This includes creating a custom drink menu, selecting the appropriate glassware and equipment, and ensuring that any dietary or special requests are accommodated. 5. Event Coordination: As the event date approaches, we coordinate with you or your event planner to finalize logistics. We confirm the setup times, the number of bartenders required, and any last-minute adjustments to the drink menu or other services. 6. Event Execution: On the day of the event, our professional bartenders arrive at the designated time and set up the bar. They prepare and serve drinks to your guests, ensuring that everyone has a great experience. Our team maintains a clean and organized bar area and follows all safety and legal guidelines. 7. Post-Event Follow-Up: After the event, we follow up with you to ensure that you were satisfied with our services and gather feedback. We discuss any final payments or billing details, if applicable. 8. Future Engagements: We hope to establish a long-lasting relationship with you as a satisfied customer. If you have future events or need our services again, we're here to assist you. Throughout the entire process, our goal is to provide exceptional service, personalized to your needs, and make your event a success. We prioritize clear communication, attention to detail, and a commitment to exceeding your expectations
- What education and/or training do you have that relates to your work?
We take great pride in the education and training of our team, which consists of well-trained professionals, including world-champion flair bartenders and mixologists. Our commitment to excellence in the field of bartending is a cornerstone of our service. Here's an overview of the education and training that our team members have undergone: 1. Bartending School and Certifications: Many of our team members have completed formal bartending programs and obtained certifications from reputable bartending schools. These programs cover a wide range of topics, including mixology, responsible alcohol service, and customer service. 2. Mixology Training: Our mixologists have received specialized training in the art and science of mixology and won mixology competitions in the past. They are skilled in creating unique and delicious cocktails, using high-quality ingredients and techniques that elevate the drink experience. 3. Flair Bartending Expertise: We are proud to have world-champion flair bartenders as part of our team. Flair bartending is the art of bartenders entertaining guests while making drinks with style and showmanship. Our flair bartenders have honed their skills through extensive training and practice and won many world championships. 4. Ongoing Education: The world of bartending is constantly evolving, with new cocktail trends and techniques emerging. Our team is dedicated to staying up-to-date with industry advancements by attending workshops, seminars, and training sessions. 5. Responsible Alcohol Service: We prioritize responsible alcohol service and ensure that all our team members are well-versed in local laws and regulations regarding alcohol consumption. We are committed to creating a safe and enjoyable environment for your event. 6. Customer Service Training: Beyond the technical aspects of bartending, our team members receive training in exceptional customer service. They understand the importance of being courteous, attentive, and responsive to the needs of your guests. 7. Event-Specific Training: Depending on the type of event, our flair bartenders and mixologists receive event-specific training to tailor their service to the occasion. Whether it's a wedding, corporate gathering, or private party, our team is adaptable and skilled in meeting the unique demands of each event.