FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide fair pricing and follow a no fix, no fee policy. If the problem is not fixed, we don't charge. If there is an issue where the customer wants to know what the issue is, we will price out the troubleshooting process and provide recommended solutions. If the customer decides to move forward with our service, then troubleshooting fee will be waived and will only be charged for the work conducted.
- What is your typical process for working with a new customer?
We reach out and focus mainly on remote support unless the customer is local. This ensures that we spend the least time and cost for the customer in consulting and to focus more on the resolution for solving the problem.
- What education and/or training do you have that relates to your work?
Over 20 years of technical support, IT consulting, and virus removal experience for consumers and small businesses. Certification in Microsoft, Cisco CCNA, A+, with Master's in Business with Information Technology emphasis.