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I had Tao One do a full remodel on our Kitchen , along with the Master bath . A upgrade was made to the Guest Bath and wood laminate flooring installed in a office / den and living area . The work , and ability to work directly with Andy was a premium .Jul 19, 2013Verified
In August, 2014, I retained Tajo-One ("TO") to build out my medical office from an empty space. 'TO" contracted with a local architect to draw up plans to build out the office with inclusions for electrical, walls, duct work. The architect took over 4 weeks to get the plans back to us and although her renderings were professional the placement of the business office, lack of adequate duct redistribution, electrical outlooks were turned out to be glaring. I will admit that I approved the plans that were submitted to the city and I share in some responsibility for the deficiencies, however I am a surgeon and neither a licensed architect or licensed contractor and hence the majority of the responsibility falls on " TO". The first major delay came around Thanksgiving when the owner of " TO" took off leaving the job to his underlings, whom, as anticipated did nothing. This of course caused another week delay in opening. Then we had to deal with an additional $2000.00 for sprinklers which were needed but of course missed in the original bid or rendering. Then we had to deal with the floors. "TO" claimed that he had a great deal on flooring for the treatment rooms and that the same floor was recently used by a lab. that he had just completed. The floor turned out to be a white speckled vinyl which, unfortunately, picked up every speck of dirt and has a true nightmare to clean, we of course changed out the floor ( my own additional expense one week after opening the office) " TO" was very accommodating with getting the paint requested, however since "TO"'s painter only used one coat of paint, we were left with nothing more then white washed walls on those walls which had been designated to have a light color on them. The office to this day is missing thresholds over both doors, the duct system produces a temperature differential of 40 degrees between my office were there is a duct and the hallway which does not, again, to whom does the responsibility lie? "TO", the architect, the tenant? I think that " TO" takes responsibility for these lapses. Finally, electrical. Again, I take responsibility for allowing the prints to be submitted without adequate electrical wiring in the business office, treatment rooms and doctors office. However it is undeniable the responsibility of the General Contractor to make sure that either the plans are redone to include these needed outlets or that they be completed after the inspection so that I didn't need to use extension chords or drill a hole from my office to another room . It is now 6 months since " TO" finished their work, although it took longer then I anticipated to pay them ( Mia Cuppa) I still expected the owner of " TO". to fulfill his promise and obligation to instill the needed electrical outlets that we were promised . It shouldn't matter whether the architect was unprofessional in her renderings or that it needed to be excluded to get in at a certain time. A man's word and promise is all he has and now that " TO" has gotten their money, they have no intention of finishing the work. I gave " TO" 2 stars instead of 1 because I believe Andy, the owner to be a genuine good person. However "Res ipsa loquitur"!Jul 7, 2015VerifiedTajo-One, Inc.'s reply
Rather than responding to each item suffice it to say that the materials were picked by the client, thresholds were installed, the plans were reviewed by the City of Las Vegas and all the specifications were met, inspected and signed off by the city. The client did request additional outlets and they are double grounded medical wire. He was told that it would be an extra since it was not part of the original "approved electrical plans" and that it would be done after he received final inspections so that moving his practice would not be delayed and he would not lose any patient scheduling ability. After the last inspection the client was presented with the final bill. The response? I don't have the money. If I write you a check it would just bounce. You're a contractor you can take an $8,000 hit. Over the next 6 months emails were sent in an attempt to work with the client to schedule payments. Nothing worked until I had my attorney take over and we threatened court action and placing liens on the building. Within 3 weeks we received final payment. Tajo One completed their obligations to this client and has no intention of returning to this contentious environment to perform any additional services . The client was advised that any additional work not in the plans was an extra and he can have any electrician he likes contract to do the work. We wish him well in future endeavors.
Everything about Andy Steinborn is professional. He and his workers arrived at the same time every day on the job. His workers were professional, left the remodel in an orderly manner each day, courteous and respectful. I love my home now! I had the kitchen cabinets painted and new hardware put on, granite countertops put in kitchen and bathroom, laminate flooring installed over entire downstairs. Perfect job! I will use Tajo-One for my upstairs remodel.Jul 18, 2013
Andy and Ted at Tajo-One did a great job for us. We remodeled a great room, taking out a fireplace and replacing the wall. They also did some electrical work. They were always on time and very courteous. I would recommend them highly.Jul 18, 2013
- What types of customers have you worked with?Bathroom and kitchen remodels are the most common. We also install residential elevators and do commercial remodeling, tenant improvements, additions and remodels of all types
- What advice would you give a customer looking to hire a provider in your area of work?To make sure they feel comfortable with the person they are hiring. I work from a small town mind set. I expect to see you in line at the supermarket and when I smile and say Hi and you tell me how much you love the job I just did for you, every other person in line with you asks for my card. You must feel the relationship is based on a mutual trust or keep looking till you find it.