FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is flat-fee and transparent, based on the type and scope of document preparation needed. There are no hourly rates, no hidden fees, and no surprise charges. Payment is required upfront before work begins. Court filing fees, notary fees, or government fees (if any) are not included and are paid directly by the client. Once document preparation has started, fees are non-refundable.
- What is your typical process for working with a new customer?
We start by reviewing the customer’s request to confirm we can assist with non-attorney document preparation. Once the service and flat fee are confirmed, payment is collected upfront. The client then completes an intake form and provides their documents or information. We prepare the documents based strictly on what the client provides, allow for factual (non-legal) revisions if included, and deliver the finalized documents with clear procedural filing instructions.
- What education and/or training do you have that relates to your work?
Our team consists of trained and educated paralegals with formal education in legal studies and hands-on experience in legal document preparation, court formatting, and procedural compliance. We are experienced in preparing civil, family, probate, estate planning, and business documents in accordance with court and agency requirements, while strictly operating as a non-attorney legal document preparation service. We maintain ongoing education to stay current with court rules, form updates, and jurisdiction-specific procedures.