Credo Technology Group, LLC

Sparks, NV

Get up to five quotes from pros like Credo Technology Group, LLC within hours. Get Quotes

About this pro

How does your business stand out?

We have a vision of being able to help the community in the future by "Paying I.T. Forward." We're hoping that we'll be able to help schools, seniors and more at little or no cost when it comes to their IT needs.

What do you enjoy about the work you do?

The greatest thing about being in the computer business for residential and small business is seeing the look on the faces of the people we help. I, Eric L. Johnson, am proud to say that being in business since 1994 that I have always strived to be the best company and keep our business client-centric. As Credo Technology Group, LLC we are on a mission to help people and we are doing just that. We do our best to train every customer to prevent problems from arising and have found that our customers are much happier at work, at home and in life when another form of stress is removed. We feel a great sense of accomplishment when we notice how elated our customers become with less problems and more time to concentrate on the things that matter most.
{[{ questions.text }]}

Location

Sparks, NV 89431

Background check

Complete

Years in business

7

Number of employees

5

Times hired on Thumbtack

24

Reviews

23 Reviews
  • John G. Jul 25, 2016
    Computer Repair
    Verified Review
    Swapped out my small SSD for a 1TB SSD. Backed up all of the data and cloned the drive. Great communications and work. Delivered the machine ahead of schedule with the new SSD drive. Excellent communications and service. I will continue to use Credo for all of my PC needs.
  • Nancy F. Apr 3, 2016
    I took my computer in -- it would not load. Michelle was friendly, competent, very clear with the explanations and instructions. It was nice to find such a good place with people that I trust.
  • Jace R. Feb 19, 2016
    Computer Repair
    Verified Review
    Had a very good experience. Had a software issue and they were able to locate and repair very quickly and all is working well again.
  • Ted E. Sep 30, 2015
    Data Recovery Service
    Verified Review
    Although they couldn't get my files back from a nasty malware, they tried several things. I would recommend this business.
  • Mary S. May 17, 2015
    Computer Repair
    Verified Review
  • Nancy B. Mar 31, 2015
    Computer Repair
    Verified Review
    If you have computer issues Credo is the place to contact first. Eric and his staff are friendly, computer savy and they fix the problem as promised!! Credo has my recommendation and continued business.
  • Alex K. Mar 16, 2015
    Web Design
    Verified Review
    I hired Eric for wordpress coding. He was a pleasure to work with. Very fair prices and extremely clear communication throughout the entire project. I will definitely use him again for my future coding needs.
  • Christl L. Feb 10, 2014
    PC Computer Repair
    Verified Review
  • Sonya C. Jan 8, 2014
    PC Computer Repair
    Verified Review
  • Jim N. Nov 10, 2013
    Computer Repair
    Verified Review
  • Russell S. Sep 17, 2013
    Logo Design
    Verified Review
    Great to work with, Thanks Guys!
  • Darrell S. Sep 5, 2012
    Computer Repair
    Verified Review
    I was apprehensive about having ny laptop worked on, but the guys over at Credo were superb. Since I was just passing through town, they got me right in and took care of my issue, and only charged the basic diagnostic fee. The time they took to demonstrate stuff to me was worth the fee by itself.
    Eric J. Sep 6, 2012

    Thank you, we always try to do our best for those visiting the area, as we know what it's like to be without a computer when your work depends on it. Keep that laptop cool. :-)

  • Xuntao D. Mar 9, 2012
    Computer Repair
    Verified Review
    Good service, good people with affordable price.
  • Bonnie B. Jan 28, 2012
    I was in the worst kind of trouble you could be in. Just had computer repaired, (Windows uninstalled and reinstalled). Only problem, the computer company did not find or organize my data. I paid them a substantial fee, and they said they didn't have time to do more. A tweeter gave me the name of Eric from Credo Computer Repair. His company is in Reno Nevada. He remotely went in to my computer and solved all of my problems in a very short period of time. I can highly recommend that, wherever you live on this Globe - if you are stuck, not a techy, require sympathetic and reliable help? GO TO CREDO COMPUTER REPAIR and ask for ERIC. I shall continue to use their services in spite of the obvious distance impediment. It didn't make one bit of difference to the exceptional service that I received. And the price was considerably less than my local computer shop! Bonnie Boden President BB Productions
  • Karen M. Dec 7, 2011
    Computer Repair
    Verified Review
    I had a great experience with Eric Johnson from Credo Computer! He was so professional and went above and beyond to get my computer to me as fast as possible! I am glad to have found him and will be referring him to my family as we have all had bad experiences with fixing our computers. Thanks Eric!
  • NewReno B. Jan 8, 2011
    I'm new to the area and searched reviews online to find a good computer repair service that wouldn't cost me a fortune. I'm so glad I went with Credo because the service I received was above and beyond what I expected. My computer had virus protection but was hit with a bad virus that got through somehow and ended up shutting it down completely. I couldn't even get into safe mode, and was one step away from having to buy a new computer. Eric removed the hard drive, scanned it, removed the virus, saved all my data and restored it to "good-as-new" condition (that's the simple version of everything he did!). In addition he installed better virus protection, created back-up discs, and gave me a nice folder to keep everything in. I was ecstatic about not having to buy a new computer, but for some reason my wireless printer wouldn't work once I got the computer back. When I called Eric about it he immediately accessed my computer remotely, fixed the drivers and got my printer working again. It was personal service unlike any I've seen from a computer repair shop and if I ever have any more computer issues Eric will be the first person I call. I highly recommend him.
  • Amber P. Dec 19, 2010
    Eric at Credo Computer Repair & Services was extremely helpful and courteous. I called in the morning asking about virus removal, and Eric immediately started working on my computer. I was able to watch everything he did, and he provided simple and concise explanations about everything. He ran multiple virus scans to check and double check that everything was removed from my computer, and Credo also offers a guarantee on their work. Eric also went above and beyond to give me free virus programs, advice on virus protection, and found me the best deal on more memory for my system when he noticed that mine was low. I cannot say enough good things about Credo Computer Repair & Services. I will certainly turn to them in the future when computer problems arise, and would definitely recommend them to my friends.
  • John T. Dec 10, 2010
    wow what service! being a small bussiness owner you know service & honesty this is the company
  • Dana W. Nov 26, 2010
    I am an extremely busy PhD student and my laptop was infected with a horrible piece of malware. I called Eric in the early evening and he came promptly the next morning to my home and provided a loaner computer for me so I could keep working. He also retrieved and sent me all the work that I immediately needed within an hour of working on my computer. I was so impressed with how quickly he cleaned my computer up and gave me the software necessary to prevent another occurrence. I really felt like he went above and beyond what was necessary. I also appreciated that he was very conscious of my limited income as a full-time student and performed this excellent work at an extremely reasonable rate. I have already recommended him to other students in my program and I would certainly rely on Eric anytime I needed computer help!
  • Marjorie G. Aug 25, 2010
    Talk about a great guy! Eric is a person who goes the extra mile and then some!! We were referred by a friend; we called and he came right over; he tried repairing our old computer, but we ended up ordering another one and while we waited for it to be delivered, Eric offered a loaner until it arrived. He set up all our software and was very generous with his time to get us started on our new pc. He is the most giving, honest and sincere person; plus he knows his business! No problem that came up would stop him, his computer knowledge is incredible. We feel we can call him and ask him any questions we may have, he is never too busy to speak with us. We highly recommend CREDO Computer Repair and Services.....
  • Michelle L. Aug 16, 2010
    Eric did a great job with my laptop problem. He gave me detailed instructions on fixing my issues and offered several suggestions to prevent the problem in the future. I appreciate that he didn't belittle my problem. He gave it just as much attention as he would have a critical issue. Thanks Credo Repair! You'll be the first one I call next time I need help!
  • Ron B. Aug 16, 2010
    My wife and I are a retired couple who recently experienced some computer related problems. When I called Eric at Credo Computer, he responded immediately to our problem by coming to our house to resolve the issue plus cleaning up some other potential problems. On another occassion,he also was able to help us with a another computer issue by phone. I found Eric to be courteous, professional, and exceeded our expectations with his personal service and great attitude! Ron and Sharon Babey
  • James L. Aug 7, 2010
    I have used Credo Computer Services on numerous occasions and if asked to rate them they are A+. Fast and friendly service is only a click away. We have used Credo to set up our home server,recover a whole system,build out of new computer systems,application problems,browser problems,when you need them Credo is there! Thanks Credo Computer James L. Lambert

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
$90/hr On-site (We come to you!) $15-25 Trip Charge in Reno/Sparks ~ $1.50/mi Outside of the Area $100/hr On-site Server/Network issues $115/hr Web Development/Design/Consulting/Programming $90/hr Off-site/Shop Time (You come to us!), with many flat rate options available. $85/hr REMOTE ONLINE TECH SUPPORT $45-90/hr Training, depending on needs. Senior/Veteran/Teacher/Student/Military Discounts! In a bind but need that computer working? We'll work with you. Just call and talk with one of us. We're here to help.
What is your typical process for working with a new customer?
For residential clients we explain our methods and prices before beginning work. For business clients we explain that we are more about preventative maintenance than emergency calls. For consulting, web development, marketing, and web design, we always meet with our clients to make sure that we are both going to be a great fit and be able to work together in the most beneficial way possible.
What education and/or training do you have that relates to your work?
We at Credo Computer Repair and Services pride ourselves in staying up to date with the latest hardware and software trends along with social media. We constantly keep track of news and reviews. The owner, Eric L. Johnson, is also a career college student with no thoughts of ever stopping his education. When it comes to computers and the Internet there is a never ending plethora of information that has to be sifted through, reviewed and put to the test. One of the things we do at Credo is try out all new software on the market and we only recommend what we have found to be the very best when it comes to software and hardware.
How did you get started doing this type of work?
In reference to the current company, Credo Computer Repair and Services, we created the company with a vision of helping people being able to afford computer service at a reasonable rate. We believe that those that serve our community, in any fashion, will have more money to serve their community if we provide them with generous discounts. When it comes to “for profit” businesses we believe that they should be trained in preventative maintenance and security which in turn cuts down on their IT costs. When it comes to computers in general we got into this line of work because we are great at doing it and we love to help people.
What types of customers have you worked with?
The most common job that we come across is removing Viruses, Worms, Trojans and Malware. The prevalent Malware that we are seeing is a fake Anti-Virus program that tricks the user into thinking that they have a virus and that they should run a scan. As soon as the user clicks to run a scan the Malware is installed and takes over the computer. There are different forms of this fake Anti-Virus, some track all of your keystrokes and sniff out passwords, credit card information and sensitive data, while others trick the user into paying for the service and then proceed to bill the user overwhelmingly for a useless product. Our other common job is to install/set-up new computers with a suite of software that makes the computer almost impenetrable to attack or user error. We also build a lot of low power (35-40 watt) file servers for homes and offices that have less than 10 computers.
Describe a recent project you are fond of. How long did it take?
A recent job that we finished entailed setting up three new computers for an office at an apartment complex. This office was constantly being infiltrated by viruses, loss of network and Internet connectivity, along with having older computers that were slow enough to decrease productivity. The three computers were setup with a suite of software that prevents not only viruses but any changes to the operating system, yet allows the users to save their data. The apartment complex also had two computers for public access that were setup without any Anti-Virus or web filtering. These two computers were installed with another suite of applications that not only prevent changes to the system but also include web filtering, session timers, ability to save data only to removable media, only a web browser and word processing program are allowed to be run, and no programs can be installed. We guaranteed the work on those two computers for the life of the machines, excluding hardware failure.
What advice would you give a customer looking to hire a provider in your area of work?
The greatest advice I have for a customer looking for a computer repair and service company is to take the time and actually call the references that they give you. They did give you references, didn’t they? CompTIA, Microsoft, Cisco and many other companies have certifications that people can earn by taking tests. This does not always constitute a great computer technician as these certifications do not speak of their morals, ethics, demeanor or background. You are inviting individuals into your home or office that will have access to your most private of data and in some cases this will be your livelihood in total. Do not take the chance, take the time to collect references and actually call the references.
What questions should customers think through before talking to professionals about their project?
We wish customers understood that fixing, building, installing and dealing with computers is the same as a carpenter building a house, or an accountant crunching numbers, or a lawyer dealing with legal documents, or psychiatrist helping a patient. Everyone has something that they are good at and they go to school for or are self-taught from years of experience and a wontedness to learn more. A lot of customers say, “I do not know how you do that. I could never figure that out.” The typical response to this is, “What do you do for a living? I doubt I could do that.”