FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I try to keep the pricing fair and there are no surcharges or fees. When we discuss the project or repair over the phone, I will try to give the customer an estimate of what to expect cost-wise. If I feel I can accurately quote the price over the phone (and via an emailed estimate) I will do that and stick to that price as long as the scope of work detailed in the estimate remains the same upon arrival. Sometimes hourly will be the better, less expensive option than upfront pricing and I will discuss that with the customer, of course they have the option to choose either.
- What is your typical process for working with a new customer?
Typically, it starts with an email or a phone call. I will try to get an idea of what the customer needs and if I am best suited to provide that. I try to offer the most cost-effective solutions that still achieve the desired results and communicate that to the potential client along with a written estimate. My estimates are typically quite detailed on what is and what is not provided. The estimate will serve as the contract for the work to be completed. The customer and I will then come up with a realistic schedule to start and complete the work. Due to the relatively small size of the jobs (less than $1000) I will only ask for a deposit if materials (valued at more than $300) need to be purchased.
- What education and/or training do you have that relates to your work?
I was trained over the years by both journeyman carpenters and journeyman electricians. I've taken courses in welding, drafting, and I trained to be a certified home inspector and have a certificate for that from the AZ Board of Technical Registration. As a remodeling contractor, I've done all phases of home improvement and home repair.