FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our rates are priced per room for a minimum of 2+ hours working time. 10% discount is offered to repeat customers. We provide Meyers/Method cleaning products, microfiber towels, portable steam machine for allergy sufferers, paper towels, cleaning brushes, magic erasers, stain remover, disposable scrubbing pads, gloves, trash bags. However, home-based cleaning equipment such as broom/mop, dustpan, step ladder, toilet brush and vacuum are not shared among our customers due to sanitary and public transportation reasons. Currently, we accept online payments via PAYPAL.ME/SPOTLESSCASTLES, GOOGLE WALLET and BANK PAYMENT REQUESTS. As an American Express Merchant, we accept online payments and not through the hand-held terminal.
- What is your typical process for working with a new customer?
Nowadays most businesses are conducted electronically. Therefore our process begins with sending a short link. Then the customer at their own pace can review the contents and describe their needs and book a cleaning within 5 minutes or less.
- What education and/or training do you have that relates to your work?
Received associate degree in Business Administration. Will be going back for bachelor degree in next couple semester.