FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that pricing is customized based on the details of each event. Factors that may affect the final price include the type of event, guest count, location, service time, customization requests, and the level of support needed. Keyana Scent Bar & Events offers starting prices for our services, but every celebration is unique. We provide personalized quotes to ensure you receive the experience and services that best fit your vision and needs. A 50% non-refundable retainer is required to secure your event date. Travel fees may apply depending on location. We recommend reaching out early to reserve your preferred date.
- What is your typical process for working with a new customer?
When working with a new customer, my process begins with a consultation to learn about their vision, event details, budget, and goals. I take the time to understand what they want their guests to experience and create a plan that fits their needs. For perfume bar services, I discuss guest count, event type, scent preferences, setup needs, and customization options. For wedding coordination and planning, I review the timeline, vendors, priorities, and details that will help create a smooth and stress-free event. After gathering the details, I provide a customized recommendation, answer any questions, and guide the client through the booking process. Once booked, I stay organized and communicate throughout the planning process to ensure every detail is prepared for a successful event.
- What education and/or training do you have that relates to your work?
I have experience in event planning, customer service, branding, and coordinating personalized guest experiences. I’ve also spent time researching fragrance blending, perfume setup logistics, and luxury event styling to create a unique and professional scent bar experience for clients and their guests.