FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Computer Settings, Inc., we are committed to providing you with the best Security Camera services at the most affordable and honest prices. We only charge a nominal fee of $150 per service visit, which will be deducted from the final cost of the repair if you accept our quote. We also offer complimentary estimates over the phone, so you can get an idea of the cost before we come to your location. We never surprise you with any hidden fees or extra charges for travel, weekends, or holidays. We value your trust and satisfaction, and we strive to deliver the highest quality service at the lowest possible price.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer is as follows: • We start by listening to the customer's needs and expectations and asking them some questions about their Security Cameras needs, problems, or project. • We then provide them with a free estimate and or diagnostic report, explaining what the issue is, what the solution is, and how long it will take to complete the work. • If the customer agrees to proceed, we schedule an appointment and perform the service at their location. • We finish the job by testing the system, ensuring everything is working correctly, as well as training on how to use the system and providing the customer with a receipt and a warranty for our work. • We follow up with the customer after a few days to make sure they are satisfied with our service and to answer any questions they may have.
- What education and/or training do you have that relates to your work?
We have a team of qualified electronics engineers and technicians licensed to operate in the state of New York with more than 20 years of experience in the field of electronics. We have received extensive training and certification in security camera installation, maintenance, and troubleshooting from various manufacturers and vendors. We also keep ourselves updated with the latest technology and best practices in the industry by attending seminars, workshops, and online courses. We are confident that we have the knowledge and skills to handle any security camera project, big or small, with professionalism and efficiency.