Mac House Calls NYC
Mac House Calls NYC

Mac House Calls NYC

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Offers remote services
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Introduction: I offer a boutique, individualized, professional service. Formerly the Mac tech at a hip retail store (and Apple Certified), I started doing house calls in 2005. I work for small businesses, many of them creative agencies, and lots of individual households. *** I’m based in New York, but I’ve had lots of success over the phone with a secured, limited remote session. Note that except for surgery, all my work is done on an hourly basis, not per-project. *** I do surgery and repair, data recovery, networking both wired & Wi-Fi (Apple used to call it Airport), training, troubleshooting, installation, upgrades and general consultation, on all shapes and sizes including Mac Book Pro, iMac, MacBook Air, Mac Mini, Mac Pro and vintage Macs. Likewise, I support operating systems all the way from OS 9, through the OS X "cats" (Panther to Mountain Lion), to today's California-themed Catalina and Big Sur. Look to me also for configuration and troubleshooting the major productivity tools like Microsoft Office (Word, Outlook/Entourage, Excel, PowerPoint), Apple's Safari, Mail, Keynote, and Pages, Firefox, as well as Adobe's CC apps (Photoshop, InDesign, Illustrator, Dreamweaver, etc.). I can get your iOS (iPad/iPod/iPhone) and iCloud life humming along too, and talking to your Apple TV (smart TV, Roku, Chromecast...). Or convert you to the Apple/Google hybrid that many use for contacts and scheduling. For some, bedside manner matters most of all. No query is too smart, or too dumb, just as no setup too big or too small. I specialize in beginners as well as the savvy and have clients ranging in age from mid-20s to late-80s. I offer tutoring, training and maintenance for the same hourly price. Outside of ministering to Macs, I taught programming and music technology at NYU, and compose music. You get a seasoned pro who is swimming in Apple computers. Mine may not be your lowest bid--but I'm probably your best bet. I never give up, never talk down, and may well be the cheeriest, most easy-going techie you'll find.
Overview

Current Top Pro

Hired 76 times

Background checked

1 employee

20 years in business

Payment methods

Apple Pay, Cash, Check, Credit card, PayPal, Venmo, Zelle

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Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Excellent 4.9

69 reviews

5
96%
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2%
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1%
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Read reviews that mention:


Kate H.

Computer Repair

Joshua is the master! He saved me from having to buy a new computer and totally repaired my barely working Mac laptop. He was patient and really hung in there with me. I plan on further working with him. His breath of knowledge was truly impressive
Apr 26, 2020
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Verified
Louis S.

Computer Repair

Joshua is great at what he does. Very helpful and very informative in a timely manner. Helped improve my machine. Would continue to use him if I have any problem with my computer . I suggest you all do the same ...
Sep 18, 2020
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Verified
James B.

Computer Repair

I had taken my computer to a local expert who fail to resolve the problem. I thought I was going to have to spend $2000 on a new iMac. It took Joshua about 30 minutes to completely resolve my problem and my Mac works perfectly. He was friendly, and funny, and quite frankly I am extremely happy with him and would recommend him 100%
Mac House Calls NYC's reply
Thanks so much, James. It's gratifying when troubleshooting works! And this review is gratifying too. Thanks.
Sep 4, 2020
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Verified
Roger C.

Computer Repair

Other shops (including the dealer) said my 17” 2011 MacBook was toast. Joshua confidently said he could get around the issues, and it’s home in one week and is working!!
Jul 2, 2021
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Verified
Linda M.

Computer Repair

I did not complete the project with Joshua because my computer returned to town. However, he got me started. He was reassuring and kind. I felt lucky to have found him and would use him again. I am 77 and he was patient and understanding!!
Jun 22, 2020
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Verified
Credentials
Background Check

Joshua Fried

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    I charge by the hour, in 15-minute increments. Surgery is usually by a flat fee. No charge for travel within Manhattan, most of Brooklyn, and some of Queens but I do charge a one hour minimum for house calls. Free phone follow-up for quick questions.

  • What is your typical process for working with a new customer?

    Communicate, clarify, show up, satisfy. Seriously, communication is key. Also backups.

  • What education and/or training do you have that relates to your work?

    I'm Apple certified (ACHDT), but really, that's just a label. 18 years professional experience were the main training. And yes, I did study programming at NYU.

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