FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and based on the complexity of the job. We provide an estimate before work begins, and there are no hidden fees. Discounts may be available for multiple services or repeat customers. Remote support is often more affordable than on-site visits when applicable.
- What is your typical process for working with a new customer?
We start by discussing the issue and gathering details about the device or network. Next, we diagnose the problem, explain the recommended solution, and provide an estimate. Once approved, we complete the work, test everything to ensure it is functioning properly, and answer any questions before closing the job.
- What education and/or training do you have that relates to your work?
I have completed cybersecurity and IT training focused on computer systems, networking, troubleshooting, and security. My experience includes working with operating systems, malware removal, network setup, and cybersecurity tools used in professional environments. I continue learning to stay current with new technologies and security threats.