FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is really straight forward with no hidden costs or fees. The price we quote you is the price our service cost, unless the service request is inaccurate. All of our services receive our Bugged Out Guarantee for 30 days. Services that do not receive 30 day warranties are Bed Bugs and Termites. We have different warranties for these pests due to the scope of work required. Bed bug warranties are 90 days, no matter what type of service we provided. Our warranty program for Termites depend on the consumer and what type of warranty they are seeking; we offer 1 year, 3 year and 5 year warranties.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer is different on a case by case basis, but has a somewhat of a core. We initially seek to find out what type of pest issues you are having, if an inspection is required or can photos be submitted. We then advise what our service approach consists of and provide a free, over the phone estimate as to what that specific service would cost. We then discuss a time and day that may work with our customers and start our booking process that requires some personal information.
- What education and/or training do you have that relates to your work?
All of our technicians are completely licensed and are consistently trained in house and through outsourced schooling. John McGowan is a Certified Bed Bug Specialist with the NY Pest Management Assoc., he has also attended NYC's Rodent Academy Program and is currently pursuing his BA in Legal Studies. His next task is to become certified as an Associate Certified Entomologist (ACE.)