FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We always try to offer the best value possible for our customers. We do not charge fees for coordinating and sourcing fixtures and finishes. And we pass on all the discounts, rebates and special contractor pricing that we get from suppliers to our customers.
- What is your typical process for working with a new customer?
We start with a site visit. Once there, we get as much information as possible from our customers about their design goals, their construction budget and their ultimate expectations about the project. For example, are they remodeling their home/apartment? Is this a rental property? Is this a passion project or a much needed and long overdue renovation? After we have answers to all these questions, we provide customers with line item cost expectations, any permitting requirements, and the expected duration of the project. If all this work for our customers, we execute contracts and take a deposit. We then agree on a date to commence work. Throughout this process and the actual construction process, we always remain available on email and on the phone. We do regular walk-throughs with our client and we get paid upon achieving milestones. Upon completion, we do a final walkthrough and then schedule any final inspections, if applicable.
- What education and/or training do you have that relates to your work?
We have nearly 30 years of construction experience on our team. We are New York City Licensed General Contractors and Home Improvement Contractors. We are also EPA LEAD Paint Certified and OSHA site certified.