FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge base by project not hourly!
- What is your typical process for working with a new customer?
We typically start out doing a walk through to see if there are any shelves that are loose, what needs to be handled gently or not at all. We ask if there is any special instructions for certain type of wood or furniture that needs special attention.
- What education and/or training do you have that relates to your work?
Our cleaners have over 5 years experience and worked with over 3,000 clients. Jordan is continuing education for Psychology/Holistic and also holds a Customer Service Certificate, Bio-hazard cleaning experience, worked in 5 star hotel services across Manhattan and as well raised as a child in a strict household in which her mother was a private day care provider and had to help keep home up to NY standards for children ages infant-5years. Jordan has basically been working all of his life as a cleaner. Jason has a OSHA certificate, worked as a foreman for moving companies for over 10 years so he understands move out-move in cleanings and what landlords look for. Kimberly worked in the cleaning industry for over 15 years and worked in prestigious companies and hotels as well as a manager for many cleaners!