FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At OMAT Cleaning Services, we believe in transparent, fair pricing tailored to your specific cleaning needs. Here’s what you can expect: • Pricing Based on Scope and Size: Our quotes depend on the size of your home or project, the type of cleaning required (standard, deep, move-in/move-out, post-construction), and how detailed the job is. • No Hidden Fees: We provide clear, upfront estimates before any work begins. You’ll know exactly what’s included and what to expect. • Discounts and Special Offers: • We offer discounts for recurring services (weekly, biweekly, or monthly). • First-time customers may be eligible for a welcome discount or promotional offer—just ask when you contact us! • Referral discounts are also available if you recommend OMAT to friends or family. • Additional Fees: Certain situations may require extra charges, such as: • Cleaning extremely large or heavily soiled areas. • Specialty services outside the normal scope (like carpet cleaning or window washing beyond standard). • Access challenges or last-minute scheduling changes. • Flexible Payment Options: We accept multiple payment methods to make it easy for you.
- What is your typical process for working with a new customer?
Omat Cleaning process is simple and reliable: 1. We start with a quick consultation to understand your home and cleaning needs. 2. You get a detailed, upfront quote—no surprises. 3. We show up on time, fully equipped, and clean thoroughly. 4. You inspect the work before we leave to make sure everything is just right. We offer one-time deep cleans, recurring services, and move-in/move-out cleaning. Your satisfaction is always our top priority.
- How did you get started doing this type of work?
I got started doing this type of work through a mix of personal experience and opportunity. Initially, I helped family and friends with deep cleaning after events or renovations, and I realized I had a knack for attention to detail and organization. Over time, I began getting referrals, and that encouraged me to take it more seriously as a business. I took time to learn proper techniques, invested in quality equipment, and gradually built up my client base. What started as something informal grew into a professional service I take a lot of pride in. Seeing the immediate results of hard work and how much clients appreciate a truly clean space keeps me motivated.