FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Transparent Rates • Our prices are fixed and based on the size and condition of your home. 2. Additional Services • Services like window washing, fridge, oven are available for an additional fee. Exact costs will be discussed beforehand. 3. Discounts • Regular clients are eligible for discounts on recurring cleanings. • Special offers for new clients—ask for details when booking. 4. Minimum Order 5. No Hidden Fees • All services and extra charges are agreed upon before work begins, so there are no surprises.
- What is your typical process for working with a new customer?
• As soon as you contact us, we will collect detailed information about your cleaning needs. Based on the information you provide, we will offer an accurate and competitive price. • We will choose a convenient time for cleaning together with you. • Before the appointed date, we will coordinate with you all the details, including any special instructions or preferences. • Our professional team will arrive on time, fully equipped to do the job. We will follow your instructions and make sure that everything is cleaned to your satisfaction. • After cleaning, we will discuss the results of our work with you to make sure that you are satisfied with the results. Your feedback is important to us and helps us improve. • If everything suits you, we will be happy to arrange regular cleaning or help with cleaning in the future.
- What education and/or training do you have that relates to your work?
While formal education in cleaning is uncommon, our team combines professional training with family traditions, bringing care and attention to every task we take on. 1. Family Traditions • From a young age, our mothers taught us that a clean home is the foundation of comfort and order. These values shape our meticulous approach to cleaning today. 2. Hands-On Experience • With years of experience cleaning both residential and commercial spaces, we’ve developed effective solutions for a variety of needs. 3. Specialized Training • We’ve completed training in modern cleaning techniques, proper use of cleaning products, and safe handling of different surfaces. 4. Product Knowledge • We only use trusted, safe cleaning products and stay up-to-date with the latest innovations to offer the best results for your home. 5. Commitment to Excellence • We value our clients’ trust and are always improving to ensure the highest quality of service.