FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our price is based on how much space your items take up in the truck. One price covers everything: labor, loading, hauling and disposal fees. Send us photos and we'll give you a clear price before the job — no hidden fees. Heavy items (like pianos or safes), many flights of stairs, or long carries may change the price, and we'll tell you before we start.
- What is your typical process for working with a new customer?
1) Send us photos of your items and your address. 2) We reply fast with a clear price. 3) We pick a day and time that works for you. 4) Our crew arrives on time and carries everything out from any floor. 5) We load, haul away and dispose of it — you don't lift a thing.
- What education and/or training do you have that relates to your work?
Our crew is trained in safe lifting, taking apart large furniture, and carrying heavy items through tight NYC stairways, hallways and elevators without damaging your home.