Pat's Pillow Paradise & More
Hired 79 times
8 years in business
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Photos and Videos
Lois was wonderful to work with. She repaired 6 chairs for my kitchen table and three barstools and made recommendations for a better result. The project took a little longer than I had hoped for, but Lois kept me updated throughout the duration. I would definitely hire Lois for future projects.Jan 23, 2020VerifiedPat's Pillow Paradise & More's reply
GM Nedenia, Thank you and I would love to work with you again. Regards, Lois
My customer was extremely happy with the expert repair of her mattress topper. Lois was a complete pleasure to work with and I will not hesitate refer her in the future. Thank you Lois for your expert service!May 2, 2018VerifiedPat's Pillow Paradise & More's reply
GM Joan, Thank you. I am happy once my clients are and I do look forward to working with you in the future.
Incredibly responsive, and ready to solve a pretty tricky upholstery repair problem.Feb 20, 2018VerifiedPat's Pillow Paradise & More's reply
Hi Maya, thank you.
If she knew she could not complete the job,she should never have done it in the first place. Saying no is wildly preferable over this experience. 1- It took forever. So long that we offered to order the material ourselves which she insisted we not do. 2- When the chairs finally arrived, the work was visibly bad but I wasn't going to make a fuss over it. 3- Then we discovered, the work was structurally bad. As soon as someone sat in the chair, it broke. We asked if they guarantee their work. She offered to fix it. Great. 4- This took extra forever. So long that I eventually asked for her to return it without finishing the work so I could have it done elsewhere. She said someone else did the deliveries and that he was having personal health problems. I don't want to be insensitive. I recognize that in the grand scheme of things, a chair means nothing when it comes to your own health. I do wish that she had turned down the work though. It really is ok to say "No, I can't do this job." 5- When someone finally came to deliver the chair, he refused to take it to our service entrance. I bent down to pick up the chair and he was literally running away. I got in trouble with our building for this.Sep 13, 2016VerifiedPat's Pillow Paradise & More's reply
Dear Annemarie, I apologize for your frustration, which I shared with you in the situation as well. The initial part of the project, the material was on backorder and the bad weather was a contributing factor. The second part of the situation, my partner was having health issues. I can assure you that this is not normal and I apologize again. I hope I can help you with anything you may need in the future. Sincerely, Lois Pessoa
I didn’t get to work with her under special circumstances. But loved how quick, responsive, professional and descriptive she was with my questions. Would totally recommend her and would love to work with her on my next project.Sep 21, 2019VerifiedPat's Pillow Paradise & More's reply
Thank you Caroline for your kind words
- What should the customer know about your pricing (e.g., discounts, fees)?Prices varies- depends on what the project entails
- What is your typical process for working with a new customer?like I do with all my clients- getting a feel of their style, likes and dislikes etc.
- What education and/or training do you have that relates to your work?Yes, there are many different webinars/seminars given by top suppliers.