Joanne helped me with the decorations of my December wedding. I needed professional help in decorating a huge empty reception hall area. I knew that she would be a good fit for the job I was looking for, after reading her introduction pamphlet via Thumbtack. I know she offers a whole range of wedding-related services (from rentals to full wedding coordination), however the service I used was only decoration so my review will be speaking to that part.
My review is that she (and her team) was amazingly creative and committed to the task, willing to go all the way to meet my requests and even beyond expectations. Our reception area turned out to be really really beautiful, I was very happy with how it looked, and a lot of people commented to me that the room looked very lovely and beautiful. 5 stars with no doubt! :)
Speaking more in depth and about the process - we had a short time planning the wedding and had hired her only 3 months prior to our wedding. She was fast in terms of getting into the action. In total I think we met about 3-4 times in person (discussing, planning, trying things around), had many email/Pinterest communications in between as well.
In terms of design, I think I had specific things I wanted particular for my wedding and I wanted to do some part of the decorations myself (wanted to do some DIY), so we had to work it out so that everything goes smoothly together. My theme was not simple (not just one-color theme), but after seeing my Pinterest pins and photos I sent her, I think she got a spot-on sense of what I was hoping for in my head. I liked and appreciated that she was very flexible, and was willing to hear me and match the style I was explaining to her. And she made it come true in an even more beautiful way than I imagined. We actually had a session in which she actually put together and showed a sample centerpiece to us - this was very helpful for me, to actually see the real version of what we had been discussing.
In terms of communication, she and I used Pinterest a lot to discuss what style/design we were talking about, and this was helpful because it lets us talk in pictures (it is really hard to explain a design with just words). She was prompt and proactive in communicating with me. Plus, I also appreciated that she was willing to contact and speak directly with many other parties involved on behalf of me (e.g., the church personnel, the caterer), as I had been taxed in terms of my time and resources. She has much experience and she seems to know her way around.
She and the team is also amazing in terms of how they make everything "work". We had the reception hall available to be decorated within less than 24 hours of the day, and she and her crew came and did everything to transform the place overnight.
She also has a plenty of things that you need for a wedding (props, gadgets, anything) and she was able to let me rent it right away when I realized that I needed X and Y like 2 days before the wedding. If you ask her and chances are she may have it available for you to borrow.
There are only a couple things that I thought could be improved. Although overall Joanne was very flexible and amenable to work with my budget, I do think in retrospect that it would have been nicer to have a discussion right at the beginning about the cost estimate (the breakdown and total, quotes of individual components) so that I would not have to worry further down about meeting the budget.
Overall I am really happy and lucky to have worked with Joanne, who made everything beautiful for my wedding. She has amazing talent, passion, commitment to her work, and is willing to go all the way to work wonders!