Duck Duck Geeks

9 photos

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Read reviews that mention:

• issue・14

• problem・10

• computer・7

• fix・7

• tech・4

• laptop・3

• software・2

• pc・1

• desktop・1

• repair・1

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Gretta B.

Apr 25, 2022

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Hired on Thumbtack

Hired on Thumbtack

Natasha is an extraordinare IT tech. My request was to downgrade back to Windows 10 after the 10 day grace period Microsoft provided. Secondly, my laptop was running extremely slow since I had not used it in 6+ months. In addition to executing the above tasks, she made sure my files were saved in Overdrive, assisted in the renewal of Microsoft 365, performed numerous security and updates, set up desktop to my specifications, reinstalled printer, added add-on extensions in browser, reinstalled email accounts in Outlook, reinstalled anti-virus software, provided guidance on how to do regular performance checks, etc. All of the tasks were performed via remote assistance. While I have a basic understanding of IT, Natasha spoke clearly and plainly to make sure I understood what and why she performing tasks. It felt good to be included and not feel intimidated. My request was responded to within 20 minutes and I had a scheduled appt about an hour later. My repair took longer than anticipated because of the updates. However, Natasha was very accommodating to allow me to secure and schedule additional time. She completed the tasks the next day. HIGHLY RECOMMENDED.

Details: PC • Laptop • Slow computer performance • Remotely (phone or internet)

Computer Repair

Nick C.

Apr 11, 2022

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Hired on Thumbtack

Hired on Thumbtack

Natasha was such a huge help! She was so patient and quick to find the root of my problem. My computer has been working perfectly since she worked on it. Thanks so much!!!!

Details: PC • Laptop • Virus or malware • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Christina H.

Mar 18, 2022

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Hired on Thumbtack

Hired on Thumbtack

Natasha was prompt with her help and gave some great recommendations on how to solve the problem. I would 100% request her to work with me again for any computer/gaming issues.

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Brian L.

Mar 16, 2022

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Hired on Thumbtack

Hired on Thumbtack

I can't say enough good things about my experience with Duck Duck Geeks and in particular, Natasha. She was knowledgeable, friendly, dedicated and very reasonable. She really went above and beyond to try and solve my computer issues. I would definitely recommend her to anyone looking for computer help.

Details: PC • Desktop • Cracked or damaged screen • My home, venue, etc.

Computer Repair

Quanisha K.

Mar 14, 2022

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Hired on Thumbtack

Hired on Thumbtack

Working with Natasha was incredible! She was super quick to respond back to me and she assured me that she has dealt with my computer issue before and that she could fix it. Her customer service was top notch and she even checked in two days later to ensure my problem was resolved. I will definitely be coming back to her if I have any more computer issues in the future!

Details: PC • Laptop • Troubleshooting needed to determine issue • Remotely (phone or internet)

Computer Repair

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  I offer discounts after the first hour, referral discounts, unlimited remote support and new customer service fee discounts.

• What is your typical process for working with a new customer?

  Start with a diagnostic or remote Service. If it can’t be done remotely, then a technician should come out.

• What education and/or training do you have that relates to your work?

  I have a Masters in Information Systems and Technology. We have certified techs in Comp A+, Networking and Security.