- What should the customer know about your pricing (e.g., discounts, fees)?
I offer discounts after the first hour, referral discounts, unlimited remote support and new customer service fee discounts.
- What is your typical process for working with a new customer?
Start with a diagnostic or remote Service. If it can’t be done remotely, then a technician should come out.
- What education and/or training do you have that relates to your work?
I have a Masters in Information Systems and Technology. We have certified techs in Comp A+, Networking and Security.