- What should the customer know about your pricing (e.g., discounts, fees)?
I charge a premium price due to all training, experience, knowledge, and the simple fact that no one will repair it better or quicker then me. Luxury high end brands are expertise.
- What is your typical process for working with a new customer?
Contact customer via phone call or text for a quick brief break down on units issue, give consultation fee and Schedule when she/he is available for diagnostic, give customer full quote on repair, order part (if part is needed) give update on part, return and repair as soon as I can. (Usually 3 days or less turn around)
- What education and/or training do you have that relates to your work?
I went to a trade school in Manhattan for a year and then went to a paid for training classes for Miele in Pennsylvania. Also flew to Texas for bosch training.