FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in upfront, full transparency – no hidden fees, no surprise charges, no high-pressure sales. 💯 Here is how we save you money: 🎁 FREE Service Call With Repair: If we do the repair, our diagnostic fee is completely waived. You only pay for the actual fix! 👋 New Client Special: 10% OFF your very first service with us. 👵 Senior Citizen Discount: 10% OFF to honor and support our community seniors. We always provide a detailed, written estimate before we start any work, so you are always in total control of the budget.
- What is your typical process for working with a new customer?
We’ve streamlined our process to be as easy and hands-off for you as possible: Quick Diagnostic Booking: You reach out, and we set up a convenient arrival window. We’ll text you when we are on our way! 📱 Thorough Inspection: Our technician arrives on time, diagnoses the exact root cause of the issue, and explains the situation in plain English (no confusing jargon). 🔍 Upfront Quote: We provide a clear, all-inclusive price for the repair. 💵 Expert Fix & Clean Up: With your approval, we complete the repair using high-quality parts. We always clean up our workspace before we leave – you won't even know we were there! 🧼 Follow-Up: We ensure everything is working perfectly and back our work with a solid satisfaction guarantee. ✅
- What education and/or training do you have that relates to your work?
At Our Master Appliance LLC, we combine formal technical education with years of hands-on field experience. Our team consists of fully certified technicians who undergo continuous training to stay up-to-date with the latest smart appliances and major brands (including Samsung, LG, Whirlpool, GE, Bosch, and more). We are fully licensed, insured, and deeply knowledgeable about safety protocols, electrical wiring, and refrigeration sealed systems. 🎓🔧