FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Weather Makers NYC, we believe in transparent, upfront pricing with no hidden fees. We provide clear estimates before starting any work. Diagnostic fees are discussed in advance and are often waived when you proceed with repairs. We also offer seasonal promotions, maintenance plan discounts, and special pricing for property managers and multi-unit buildings. Emergency services are available 24/7, and we always explain costs before performing any repair or installation.
- What is your typical process for working with a new customer?
Our process is simple and stress-free: You call or submit a request online. We schedule a convenient appointment (same-day service available). Our licensed technician performs a full system diagnosis. We explain the issue clearly and provide upfront pricing. Once approved, we complete the repair or installation efficiently. We test the system to ensure optimal performance before leaving. Customer satisfaction and long-term reliability are our priorities.
- What education and/or training do you have that relates to your work?
Our technicians are professionally trained and experienced in handling PTAC units, central AC systems, heat pumps and commercial HVAC systems. We stay updated with NYC building codes and manufacturer guidelines. Our team continuously undergoes hands-on training to keep up with the latest energy-efficient systems and smart HVAC technologies.