FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I believe in transparent, honest pricing — no hidden fees or surprise charges. I offer a free initial consultation to assess your issue before any work begins. Pricing is based on the complexity of the job, not a one-size-fits-all rate. I offer discounts for small businesses with multiple devices. Remote support jobs are generally more affordable than on-site visits.
- What is your typical process for working with a new customer?
I start with a free consultation — either by phone, remote session, or in person — to understand the issue and give you an honest assessment. From there, I provide a clear quote before touching anything. Once approved, I get to work and keep you updated throughout.
- What education and/or training do you have that relates to your work?
I Studied Multimedia Design & Programming from Borough of Manhattan Community College. I'm certified in Microsoft Windows & Office, HDI Customer Service, and Cybersecurity Foundations. I also work full-time as a Service Desk Specialist at Columbia University, supporting thousands of users daily. I recently completed AI for Business and Learning AI Through Visualization courses through Columbia+, staying current with where technology is headed.