FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Inspection Fees * **Standard inspection fee** (e.g., $69 for bedbug inspections). * Inspection fees may be: * Credited toward treatment if service is approved, or * Non-refundable if no service is performed. * Emergency or same-day inspections may carry a premium. --- 2. Treatment Pricing Variables Pricing is not flat-rate; it depends on operational scope and risk profile. Key variables include: A. Property Size * Square footage * Number of rooms or units * Multi-unit vs. single-family structure B. Infestation Severity * Light, moderate, or heavy activity * Duration of infestation * Required follow-up visits ### C. Treatment Modality * **Traditional chemical application** * **Steam treatment** * **Heat treatment (premium pricing due to equipment and labor intensity)** D. Accessibility Factors * Cluttered environments * Limited access areas * After-hours service requests --- 3. Service Plans & Contracts * Monthly, bi-monthly, or quarterly programs available. * Discounted rates for recurring service agreements. * Contract early termination terms should be disclosed clearly. --- 4. Additional Fees Customers Should Be Aware Of * Same-day or emergency scheduling fees * Missed appointment / no-access fees * Cancellation fees (if within restricted window) * Extensive preparation non-compliance requiring rescheduling * Parking or special building access costs (if applicable in NYC buildings) --- 5. Payment Terms * Payment due upon completion unless otherwise agreed. * Accepted payment methods (card, ACH, check, etc.). * Late payment fees, if applicable. --- 6. Guarantees & Follow-Ups * Warranty period (if offered). * Conditions under which re-service is included. * Situations that void warranty (e.g., untreated adjacent units).