- What should the customer know about your pricing (e.g., discounts, fees)?
I am always fair with my pricing. My goal is not just to make money, but to make sure my customers are always leaving happy, and satisfied with not only the price, but the quality of the work done. We don't require an immediate deposit, and you won't need to pay until my first day on the job. However, there is a $75 cancellation fee for jobs cancelled or rescheduled within 24 hours of project start time. At this time we are also adjusting our price to include the Thumbtack fee. We are happy to discuss this with you at the time of booking, please ask as it is different for each job.
- What is your typical process for working with a new customer?
I'm always proactive, and make sure that all the details are hammered out before we proceed with the project, and that you know the price before we begin. I put a big emphasis on transparency.
- What education and/or training do you have that relates to your work?
I am a mason by trade, and was part of the union, and started out building bridges. Over the 20 years of my experience, I have made a point if I did not know something, I go out of my way to learn it to do it correctly.