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Hired 226 times
3 years in business
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Move out cleaning
Pets in home
Window cleaning (interior),
Great job! Very professional and thorough cleaning. Angie came on short notice and got my house spic and span for a party I was throwing the next day. I was very happy with the service and the quick turnaround.Feb 9, 2020VerifiedFresh Living Cleaners's reply
Thank you so much Michael for your kindness and hospitality you gave to our team! We appreciate your service! Thank You
attempted to lie about the price, didn't clean entire areas of the houseAug 3, 2019VerifiedFresh Living Cleaners's reply
Client had a huge UPE penthouse party and wanted someone to come within ASAP on a Sunday. He contacted me and several cleaners. When I got there someone was already working finishing up the house! He was super hungover had no idea WHAT was he was doing on the app and still had me clean. I told him, "I don't mind going home" and supppsedly he "felt bad about rushing people to the house" The cleaner was finishing the home. There was not much left to do, we couldn't communicate cause she was not fluent in English and I did the best I can around here. All he wanted me to do was the living room,table and chairs!!! I did that and swept and mopped and put away the wet glasses that she left on your stone kitchen that could of had terrible water stains if it was left a minute longer and proceeded to clean places that was not touched. He did not want the rooms touched only the common areas of the Penthouse. This job was last week. He left a 4star review within 10minutes of leaving and a week later he updated it? Very weird. Noone lied about anything YOU made me waste my time and of course you had to pay for it! I even asked you to give a price since I was there short amount of time and you still sent me the quoted price. I even told you I would give a discount for next cleaning if its scheduled within 24hours or more. Smiled in my face took my number, saved it and look now.. I told Thumbtack they need to update their system so people can stop contacting everyone at the same time. Thumbtack charges us. We have to run out of our home from making home cooked meals for our family on a Sunday. Why people feel the need to ruin a small family business we are starting from the ground up? Very hurtful and demeaning review. No lies here!!
Ryan came to our house with a big smile, and brought professionalism along with all necessary equipment. He was nice enough to explain where and why something cannot be cleaned or something was not functioning properly. He enjoys what he is doing and that makes him bold among all. We will definitely recommend him and ask him to help us if we need.Oct 20, 2018Verified
Angie was fantastic to work with from beginning to end. I was amazed at just how clean she was able get everything. She came in, did a walkthrough of the whole house before getting started, and then got to work. The house smells and looks terrific! Would highly recommend to anyone looking for A+ work.Oct 29, 2017Verified
Great w communication and house is so cleanJan 18, 2020VerifiedFresh Living Cleaners's reply
Thank you so much and take care!:)
- What should the customer know about your pricing (e.g., discounts, fees)?We charge base by project not hourly! If the job is for 100$ Please don't come asking bring it down to 50$ because YOU want to pay 25$ per hour for 2hours. Please don't come to us or any other cleaner with a quote of 200$ and want us to knock it down half way because your mothers maid used to charge this back in the 80's. Please do not come to us asking us to clean a bathroom for 20$. Please don't respond to us if you want to promise us HUNDREDS of referrals because your an 'social elite" just to keep the price down FOR YOU!. Please don't respond to us saying "Can you please come in an hour to Brooklyn?" NO WE CAN'T STOP WHAT WE ARE DOING TO GET READY TO AIRLIFT TO YOU!!. YOU NEED TO BE RESPONSIBLE ENOUGH TO CONTACT US IN A TIMELY MANNER! We do charge an extra fee for SAME DAY CLEANINGS AND IT DOES VARY!!!! You are paying for quality service. If you want to pay 30$ for a cleaning you mind as well go downstairs and find a dope fien to do it for you. It's the same as hiring Handy!:)
- What is your typical process for working with a new customer?We typically start out doing a walk through to see if there are any shelves that are loose, what needs to be handled gently or not at all. We ask if there is any special instructions for certain type of wood or furniture that needs special attention.
- What education and/or training do you have that relates to your work?Our cleaners have over 5 years experience and worked with over 3,000 clients. Angelica is continuing education for Psychology/Holistic and also holds a Customer Service Certificate, Bio-hazard cleaning experience, worked in 5 star hotel services across Manhattan and as well raised as a child in a strict household in which her mother was a private day care provider and had to help keep home up to NY standards for children ages infant-5years. Angelica has basically been working all of her life as a cleaner. Ryan has a OSHA certificate, worked as a foreman for moving companies for over 10 years so he understands move out-move in cleanings and what landlords look for. Kimberly worked in the cleaning industry for over 15 years and worked in prestigious companies and hotels as well as a manager for many cleaners!