FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is upfront and transparent. The final rate depends on the route, vehicle type, date, time, and service details. We try to make pricing easy to understand with no unnecessary back-and-forth, and customers can get instant live pricing directly on our website.
- What is your typical process for working with a new customer?
We confirm the pickup and drop-off locations, date, time, number of passengers, luggage, and any special requests. For airport rides, we collect flight information when needed. Customers can also book online with instant pricing, and once confirmed, we keep communication clear so they know exactly what to expect.
- What education and/or training do you have that relates to your work?
Our experience comes from years in professional chauffeured transportation, airport transfers, corporate travel, and private client service in the New York area. We understand airport procedures, flight tracking, route planning, customer service, and how to make each ride smooth from start to finish.