FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront and competitive pricing with no hidden fees. Pricing depends on the type of service, lock hardware, and time of service. We provide free estimates whenever possible. Discounts may be available for property managers, landlords, repeat customers, and multi-lock projects.
- What is your typical process for working with a new customer?
We begin by understanding the customer's needs over the phone or through messaging. After assessing the situation, we provide an estimate and schedule service. Once on-site, we explain the work, complete the job efficiently, test everything for proper operation, and ensure customer satisfaction before leaving.
- What education and/or training do you have that relates to your work?
We have extensive hands-on experience with residential, commercial, and emergency locksmith services, including lock installation, lockouts, rekeying, master key systems, door closers, panic bars, access control hardware, and door repairs. We stay up to date with current security products and industry best practices.