FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and customized to each event. We build quotes based on the roles you need, the length of your event, and the level of service required, so you only pay for the staff and hours you actually use. Before you move forward, we review your event details together and provide a clear written estimate that explains all expected costs. We do not add surprise or hidden fees, and any overtime, travel, or special requests are discussed with you in advance and approved by you first, so you always know what to expect.
- What is your typical process for working with a new customer?
When a new customer reaches out, we start with a brief consultation to learn about your venue, event dates, and the specific roles you need covered. Once we have your details, our coordination team confirms coverage, scope, and timing, and then shares a clear proposal so you know exactly who is scheduled and when. After you approve, we secure your staff, handle all logistics on our end, and keep you updated so that vetted professionals arrive on time, ready to work your event while you stay focused on your guests.
- What education and/or training do you have that relates to your work?
Our team comes from professional hospitality, events, and customer service backgrounds, with years of hands on experience working events in both New York and Los Angeles. We have managed and staffed everything from intimate private dinners to large scale corporate functions, which means we understand service standards, timing, and guest expectations in real world settings. We continuously train our staff on best practices for food and beverage service, event flow, and guest interaction, so every person we send to your event arrives prepared, professional, and aligned with our quality standards.