FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every job is different, so we price after we see the damage — we don’t quote sight unseen. We provide a free on-site inspection and estimate, and we’ll walk you through the scope before any work begins.
- What is your typical process for working with a new customer?
We respond fast, assess the damage on-site, and give you a clear plan and estimate before starting. Once you approve, we handle the cleanup and restoration, keep you updated throughout, and work directly with your insurance company if you’re filing a claim.
- What education and/or training do you have that relates to your work?
Our team is trained through Restoration 1’s national franchise program and certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification), the industry standard for water, fire, and mold restoration. We follow IICRC protocols on every job.