I highly recommend Steve Nradozzy. Please see the details below. You might find them interesting.
I was looking for contractor to correct water damage in the basement. It was a minor flood in the basement due to rain that day. Sump stopped working that day. It was possible to make the sump pump to work again and in a few hours it removed all standing water in the basement. The large carpets in the basement remained soaked with water.
I got in touch with about 8 contractors before I found Steven Nardozzis Rochester Environmental Company via Thumbtack service. Steven was the only contractor who replied to my request for water damage restoration publicized through Thumbtack.
I could not choose any contractor from the eight which I was communicating with before Steve. One contractor offered partial help, not being able to deal with bacteria and mold aspects of the water damage. Another contractor promised an estimate for the damage and provided useful info during his estimate visit, but has not provided me with an estimate. The 3rd contractor was not able to answer my questions during his estimate visit. His company sent me the estimate, but was not willing to answer my questions about the estimate. The 4th contractor has answered my questions during estimate visit. He provided his estimate the next day. He was not willing to answer my questions about his estimate, and has informed that he has signed five contracts since he visited me. He informed me that he would not be able to serve me in a timely manner. The 5th contractor has answered my questions during his visit. He sent me his estimate the next day. He answered to many of my questions. However most of his answers are elusive and do not seem to me reasonable. The 6th contractor had no time to do the job. The 7th contractor was also very busy. The 8th contactor has promised me an estimate without seeing the basement. He has not sent one to me.
I was pretty disappointed with the lack of adequate response to my request for water damage restoration in the basement. This is why I have telephoned Steve Nardozzi as soon as Thumbtack service has sent me Stevens reply. We had a conversation where Steve provided concise and constructive answers to everything I asked him about. My first question to him was Does he actually do water damage restoration. I asked him this question as the name of his company sounded to general to me, Rochester Environmental Company. Steve said water damage restoration is exactly what he does for 15 years. He then rolled out his credentials in response. His credentials include graduating courses with IICRC and BPI. This has surprised me, since I have heard IICRC many times from other contractors, but NOT BPI. Our conversation may have lasted for at least 20 min, and I do not fully remember it. But in the course of it I asked Steve if he knows of a good way to protect my new sump pump. He replied to this by sending me an e-mail with the description pf the method the same day. However, the conversation went in such a constructive manner that I asked Steve, if he could the estimate the next day, Friday. He said he has an open slot at 10am. That is when we met.
Steve gave me the estimate in about 30 min after he took the measurements and observed all of the basement. While observing the basement Steve was answering my questions and informing me about his restoration process. I have asked a few questions about some of the items in the estimate including if he would be able to start tomorrow, Saturday. He has checked something with his cell and said, yes he can start tomorrow. I gave him the job, because his figure was just $10 higher than one of the contractors which was no good in my opinion. We are in this project now 2 days. Demolition is and garbage removal is nearly done except cleaning the basement space. The drying and disinfecting processes are on automatic mostly by the machinery that Steve has set up in the basement. I am pretty the process will be fully complete in the next 3 days as everything Steve told has come to materialize.
Steve has a steel trap focused mind and great sensitivity to all concerns of his customers. I do not see a competition for him as no Company I contacted has a business process as sound as that of Steve. Particularly, Steves communication with his potential customers and customers is top notch. I was in touch with 3 more contractors after I asked Steve to do the estimate. My opinion of Steve remains the same.