FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At John Betlem Heating, Cooling, Electrical, and Plumbing, we aim to stay competitive with our pricing while remaining aligned with industry standards. We charge a $119 dispatch fee for service calls, and $179 for after-hours service. We offer free in-home consultations for heating and cooling equipment replacement, electrical upgrades, plumbing projects, and insulation or energy audits. All other pricing is determined by a technician on-site after evaluating the scope of work.
- What is your typical process for working with a new customer?
When working with new customers, we encourage you to put your trust in John Betlem Heating, Cooling, Electrical, and Plumbing, a premier home service company serving the Greater Rochester area. Our goal is to take the stress and uncertainty out of your next heating, cooling, electrical, plumbing, or insulation project. From the first conversation to the final walkthrough, we guide you through every step of the process, making sure you feel informed and comfortable along the way. We treat every customer like family and stand behind our work, aiming for 100% satisfaction every time.
- What education and/or training do you have that relates to your work?
At John Betlem Heating and Cooling, we have industry-certified technicians and a dedicated support staff equipped to handle even the toughest jobs. We keep our technicians up to date on the latest industry regulations and manufacturer training to ensure the highest level of service. All of this contributes to the John Betlem 5-star experience we strive to deliver every time.