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Commercial & Residential
Rochester Paints
About
Rochester Paints has been delivering results since 1995. Our goal is to provide both a superior customer experience and tremendous satisfaction for our customers. We provide top quality painting services for both residential and commercial properties in the upstate New York region.
Painting Services, Contracting, New Customers, Exterior Paint, Interior Paint
Overview
Hired 2 times
Background checked
9 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
Ask this pro about their preferred payment method.
Services offered
Painting type
Repainting - same color
Repainting - color change
Decorative painting - faux finish
Decorative painting - texture coating
Property type
Home
Business
New construction
Painting for new construction
Painting for existing buildings
Projects and media
Projects and media
Reviews
Customers rated this pro highly for value, punctuality, and work quality.
3.8
4 reviews
5
50%
4
25%
3
0%
2
0%
1
25%
Ileana M.
Jul 18, 2018
Hired on Thumbtack
Unfortunately, this crew is very inexperienced with how to properly paint a house. Did not use drop cloths until asked to, got paint all over brand new kitchen floors. Left drips of paint running down the wall, did not have clean lines, spot painted the trim then tried to pass it off as complete. Painted one color over another, could still see the old paint color coming through and said it was done. Left all of the materials, that we paid for, out over night. There is a cat at the house, got into the left out paint, and trailed paw marks all over the hard wood floors.
Had to be given direction multiple times, on tasks that any professional painter should know how to complete. When giving directions or asking questions, did not seem to receive the information or be able to articulate a response, other than get defensive. When approached about the concern of quality of work, claimed to have new trainees, which we did not discuss or agree to, then blamed the trainee for the sloppy work, instead of taking ownership as the foreman. Then defended the work as, not that bad.
Agreed to trim and body with no ceilings, but got paint on almost every ceiling. We now have to go back and redo all of the sloppy work that they did. Could not let this crew continue to destroy the house.
Details: Home • Trim • Walls • Doors • 2,000 - 2,500 sq ft • 8 - 10 feet • Repainting - same color • Fair - minor holes and scratches • Yes, I will supply the paint to the professional • No, I will move the furniture or wall hangings myself
Rochester Paints's reply
Day two we finished the first coats on the downstairs and the hall way. Day three we attempted to finish the job but you insisted to find someone else and not pay us. We cleaned up any spills on the floor and we were going to do the ceiling free of charge until you decided not to pay us. It was your choice to complete the job with a full occupied house and cats roaming the job site every 10 minutes. We then concluded that there would be no additional payments for your satisfaction.
Interior Painting
Katie M.
Aug 17, 2017
Did a great job on my new home, over 5 rooms done in 2 days and couldn't of hired anyone better.
Semion K.
Jul 13, 2018
Hired on Thumbtack
Job done fast and quite well
Details: Office / business • 1 room • Walls • 1,500 - 2,000 sq ft • 10 - 14 feet • Repainting - same color • Fair - minor holes and scratches • No, I would like the professional to supply the paint • No, I will move the furniture or wall hangings myself
Interior Painting
John M.
Aug 15, 2017
Top quality services and fast
Credentials
Background Check
Benjamin Shur