- What should the customer know about your pricing (e.g., discounts, fees)?
We are transparent with our prices, which we base on the size of the home. We do not attempt to upsell over the phone or while inspecting homes. Our approach was always to pack more critical services together as one streamlined inspection for our client base. As your home inspector, if it's best to use my thermal camera, I will. If I observe that the property fits the criteria for a Wood-Destroying Organisms Inspection, then you will receive a Wood-Destroying Organisms report. Not familiar with house terminology, reports contain photos & illustrations. If a client is concerned, what if we miss something? Clients receive a 90-day warranty with every inspection.
- What is your typical process for working with a new customer?
We go over some formalities. What we as home inspectors observe and report on, the type of inspection reports we provide. We then discuss the desired service and what we included for the price. We discuss the estimated inspection time and the inspection report turn-around time. We inform them of what warranties are available. We also inquire about the client's most pressing concerns.
- What education and/or training do you have that relates to your work?
Electrical experience. Heating, Ventilation, Air Conditioning and Refrigeration experience. NYS Home Inspector license. InterNACHI Chapter - Long Island. International Association of Certified Home Inspectors. International Association of Certified Indoor Air Consultants. Mold Assessor