- What should the customer know about your pricing (e.g., discounts, fees)?
Nope, I usually break it down if need be and it's pretty easy to understand.
- What is your typical process for working with a new customer?
Quote via thumbtack then do a follow up message and hopefully get to speak over the telephone and discuss all of the important details of their event as well as tell them a little bit about us. If all goes well we send out contracts and or questionnaires. We do follow ups right up until the week of the actual event.
- What education and/or training do you have that relates to your work?
As much as possible. Always looking for new ideas and studying the competition when we can....................lol.