I just want to touch on a few things. I have to say first off that this review is exagerated and blown out of proportion. Katie called me about 2 or 3 weeks before her wedding on September 5th. I asked if we could go over things on Thursday September 3rd so that everything would be fresh in my mind for the 5th. She agreed, but then called me a week later wanting to go over things again. I asked her if we could please speak on Thursday the 5th and we agreed on 5:00pm. I called a little before 5:00 and Katie said she was on her way to decorate. We had a set day and time. I asked what time we could do it and she said probably 5:30 -ish. I said ok. I actually gave her a little more time and called back at around 6:00. Katie was now trying on dresses. I understand things get hectic the closer you get to the big day. No problem, so we went over the order in which the formalities would happen, and name pronounciations so that they would be accurate on the day of. I NEVER called her to complain about Mike (venue owner) I simply mentioned that I had called him as Katie had requested I do and that he and I had a disagreement on the 1 hour setup time allowed. I called Katie to go over MY paperwork, NOT complain about the venue owner! I did mention that 1 hour would really be pressing it, and that things may be a little late getting started. When we arrived I asked for the venue owner to find out where we would be setting up. We were to be stuffed into a 6 foot space next to a piano. I said it wasn't much room, but that we would make it work. I NEVER flipped out on the owner, but we DID NOT see eye to eye. We were also told that the ceremony would be right outside the window. We found out that it was about 75 feet away so we had to take a speaker to another room, sit it on a table pointing out a window towards the reception area with all of the guests in between. This could spell trouble for a cordless mic working properly. We ABSOLUTELY DID provide a BRAND NEW mic stand to be used with our cordless mic, but it had to be placed off to the side because the officiant was facing one way, and the bride and groom facing another with some sort of a table or decoration in between all of it. The officiant decided to hold the mic during the ceremony as the mic stand set off to the side. Apparently Katie didn't see it sitting there. The officiant held the mic at waist height instead of up near the mouth and had to point it at the bride and groom when they would speak, BUT they were approx. 3 or 4 feet away due to the table in between. Not much we could do about that, but it did work out and the mic did pic everthing up as far as I know. I DO NOT have any junk equipment. The ceremony music that we were supposed to provide was all accurate and on cue! As far as getting dressed in the mens room I agree It wasn't thrilling, but i in no way threw any kind of a fit. That's ridiculous! For nearly 30 years in the business I have pretty much always put all of the formalities at the beginning of the reception. I do this because as most receptions go on guests begin to leave etc. So I figue it is important to get through all of the important things first then have open dancing to finish out the night. We lost almost an hour of time due to FIVE different people giving toasts and a couple of them being extremely long. We then had to postpone everything so that the bride and groom could go back outside for more pictures before dark. I left it up to the bridal party, parents of the bride and groom, and the venue staff to decide when we would eat etc. due to the postponement. Our schedule had been set. We did not alter it one bit. I spoke with the father of the bride and he said we would wait for them to finish photos because it is traditional that the bridal party eat first etc. This was not our fault, and not our decision. this wasted a lot of time! I have always gotten through the formalities first, and then begin open dances with A COUPLE of fun songs for the kids as well as the adults to get things going such as the hokey pokey, and the chicken dance which many people love! I always try to give an early song or two for the kids etc. Everyone on the dance floor was smiling and having fun with it. We only had a little over an hour at the end for open dancing mostly due to the large number of toasts, the photo delay which delayed dinner, the dinner lasting over an hour, etc. I played way more than 5-8 real songs in more than an hour. The dance floor fired up almost immediately and was mostly packed the rest of the night. Everyone seemed to be having a really good time! I only had a couple of song requests so I assumed they were enjoying what I was playing. The groom and the father of the bride both told me we had done a great job and the father of the bride even said he would recommend us to others. One of the employee's of the venue asked us for a couple of cards at the end of the night, and said that we played alot of great music. After ALL of the formalities were finished, and I had been playing open dance music for about 30 minutes I did approach the groom and asked about payment as he and the bride were the ones who hired us. I went to the father of the bride about 20 minutes later and asked him because the groom said he would take care of it but didn't. Now you may wonder why I was asking to be paid. First off there was only about 30 minutes remaining in the night at this point. Now, the reason is this...........It clearly says in my contract which Katie signed that " the remaining balance is to be paid in full on the day of the event unless you arrange to prepay in advance. Payment will be expected before dj services begin at said start time. Dj may refuse to perform until payment terms are abided by without penalty to dj " I should have been payed up front, but I let it slide until 4.75 hours into the 5.5 hour event. Which was only supposed to be a 5 hour event when hired, but Katie added an extra half hour for the ceremony etc. and I gave it to them for FREE. All in all we drove away thinking that it was a successful ceremony and reception with a few minor hiccups along the way which is to be expected as I have done many weddings over the years and almost none ever go off perfectly. I had ALL of the music that Katie had listed and or wanted. The ceremony music, mic, mic stand etc was all provided as per request and went off on cue. The reception seemed to be a success and everyone seemed to enjoy themselves and the music once we finally got going with open dancing. Was everything perfect? No. Did everyone see everything eye to eye? No. The venue was poorly setup, and there was little room for a dj and a dance floor. It was sad that there was not any dance lighting (which we could have provided) but there was absolutely NO ROOM to set anything else up! All in all I think most had a great time. I am sorry that Katie was unhappy with our services. We always do our best to provide what we agree to provide, and always do our best to be professional and adapt to changing situations. After nearly 30 years in the business, and hundreds of thrilled and satisfied customers I have come to know that you can't always please everyone , and there are simply some pople that you just can't please no matter what you do. This is our first bad review out of hundreds of gigs and I hope that says something. We certainly would NOT have exaggerated a situation or made false statments etc. Best wishes to Aaron & Katie in there future!