FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Leaders offers a guaranteed, flat-rate pricing model based on conditions of the move (stairs, distance to truck, distance traveled), services (moving, packing, storage), and inventory to be moved. This differs from many other hourly rate movers, because you know what you are going to pay going into your move. You also have the option to add or subtract services at any time to raise or lower your price.
- What is your typical process for working with a new customer?
Customers typically call in or go to our website and fill out a quote online. Once the quote is complete, customers have the option to book their move. Once booked, our operations team will reach out one or two days before the move date for final confirmation and to assist in any way. When the movers show up on move day, the crew leader will perform a walkthrough and verify the inventory to be moved. The movers will then get to work!
- What education and/or training do you have that relates to your work?
Our owners, many office staff, and movers have completed over 150,000 moves collectively since 1994. Individually, many of these people have completed hundreds to thousands of moves. In fact, our highest move count for an employee is approaching 7,000 moves.