FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I have mailers that are going to a variety of zip codes and on them are discounts! Maybe your home will be one of the lucky ones :-) My pricing is competitive as I frequently do comparative market analysis studies.
- What is your typical process for working with a new customer?
The customer can either work directly with me or my call center. The call center is a great resource to handle incoming inquiries through my website or lead generators, especially when I am out in the field and not directly accessible. Once contact is made with you and your information gathered, we will build a proposal and send it via email to you. I can be available for on-site proposals and information gathering if you prefer.
- What education and/or training do you have that relates to your work?
I have a master's degree in education and used to be a high school teacher. I also used to be a regional sales manager for a local corporation, and I managed the SE United States. I now own my own business called Window Hero East Cincinnati because I wanted to serve my community and help add value to my neighbors and various community members. I have close to 100 hours of training and my technician has around 30 hours of online training as well as field training prior to being a lead technician.