If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
When your computer or phone isn't working right, you don’t need tech jargon — you need reliable, fast, and honest help. That’s where I come in.
With over 8 years of hands-on IT experience supporting individuals and businesses, I’ve seen it all — from slow laptops and broken screens to software glitches and security issues. I bring the same level of professional support you’d expect from any reliable tech with real work experience, providing the personal attention, clear communication, and fair pricing that bigger companies often can’t offer.
Professional Experience: I’ve supported thousands of users in high-pressure environments like banks and hospitals — so your issue will be handled with expertise.
Fast Turnaround: I respond quickly, show up on time, and get the job done correctly.
Clear Communication: I explain the problem and solution in plain language so you always know what’s going on.
Affordable, Transparent Pricing: No surprise fees. Just honest work.
Trust & Respect: I treat your time and data like it’s my own — with care and confidentiality.
Overview
Hired 1 time
Serves Cleveland, OH
Background checked
2 employees
6 years in business
Business hours
SunClosedMon4:00 pm - 8:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, PayPal, Venmo, and Zelle.
Services offered
Computer issue
Computer type
PC
Mac (Apple)
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
5.0
1 review
5
100%
4
0%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Paula W.
Jun 3, 2025
Ja'Von was professional and answered all my questions. He completed my project on time and met my expectations. Would definitely use his company again!
Credentials
Background Check
Ja'von Thomas
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
I offer transparent, flat-rate pricing so you always know what you’re paying for — no hidden fees or surprise charges. This does not include hardware parts prices as those are solely based on what physical part of the computer needs replacing. I aim to deliver affordable, quality service with no surprises. You’ll always receive a quote before any work begins.
💻 Multi-device or repeat service discounts
What is your typical process for working with a new customer?
I aim to make the repair experience smooth, honest, and hassle-free. Here’s how the process works:
Initial Contact & Info Gathering
We’ll discuss the issue you’re experiencing, the device type, and your preferred service method (onsite, remote, or drop-off).
Diagnosis & Estimate
I perform a full diagnostic (in person or remotely) to identify the root cause. You’ll receive a clear repair plan and quote before any work begins.
Repair & Service
Once approved, I complete the repair — most are finished within 24–48 hours. I’ll keep you updated throughout the process.
Testing & Quality Check
I verify the issue is resolved, test the device thoroughly, and ensure everything is running smoothly.
Customer Walkthrough & Payment
I walk you through what was done, answer any questions, and provide tips for keeping your device in great shape.
Follow-Up Support
I’m just a message away if you need additional help.
What education and/or training do you have that relates to your work?
I have a strong foundation in IT and hands-on technical work experience that directly supports the services I provide:
Completed professional coursework in Computer Repair, Cybersecurity, and Operating Systems
Ongoing training in tools like Malwarebytes, Windows Repair Toolkits, Remote Desktop platforms, and more
Years of hands-on experience working with Windows & Mac systems, laptops, desktops, and custom builds.
Proven background helping clients with virus removal, data recovery, system upgrades, and general tech support
I stay up to date on the latest tools and best practices to make sure my customers get fast, reliable, and secure service every time.
