It’s free with no obligation to hire
Hired 57 times
6 years in business
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
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Horrible. Did not disclose that this is a time limited job. Barely got the kitchen cleaned with three people for the price. Went back but little difference from the first trip.Jul 24, 2018VerifiedCardinal Maids's reply
Hi Amy, We really worked hard for your home and made a massive difference from when before and after we visited! I actually use some photos of your home before and after in our advertising. I don't say this to slight you, I say it because I think you're underestimating how much work we did in your home. We cannot make old things look new. I believe you're being unfair in calling us "horrible", as if we were unethical or didn't show up. If you'd like to see the before and after photos yourself please let me know, I think you'd be surprised how good they look! Our customer support was extremely quick and responsive when you told us you were not happy. We sent a team back over for a second clean to make things right. Unfortunately it seems like you were expecting us to remove grout stains on entire floors, which as a maid service we are not suited to do, as I explained to you on the phone. A professional carpet cleaner has the equipment necessary to restore floors. For anyone reading this - please know we always do our very best and always stand by our guarantee of coming back over to fix any problem areas if you're not happy. We have tons of thrilled long term customers to stand by our work. Thank you, Nick
Cardinal Maids was very pleasant to work with from the booking to cleaning. The cleaners they sent, I believe Melisa and Eric, were so nice and worked hard the whole time they were here. Thank you both!Nov 13, 2017Verified
Quick customer service and very friendly cleaners. They did a great job in my mother's home. She said she'd have them back. Thank you guys.Apr 11, 2017Verified
Very friendly people. They did a good cleaning job! I'll be sticking with them moving forward.Nov 18, 2016Verified
Move-in or Move-out Cleaning
Very easy to work with and they even had a same day cleaning spot available for me.Nov 23, 2016Verified
- What should the customer know about your pricing (e.g., discounts, fees)?That's what our customers love about our service, the easy to understand flat rate pricing! No guessing, no quotes, no last second add-ons. You know what you're paying up front!
- What types of customers have you worked with?The people we clean for range from busy young professionals, to retired folk, to busy family houses. Whoever you are, we can definitely help take a load off of your shoulders!
- Describe a recent project you are fond of. How long did it take?A customer recently called and needed a cleaning done ASAP! She had to pack up and leave home for out of town work over night. The problem was her family was flying into town and she needed her house cleaned up before their arrival! She gave us her garage code and we took care of the rest! Her family walked into a sparking house while she was still out of town. It was one of those moments where you take a step back and realize the benefit we brought to someone's life!