FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
It is important to us to have prices that are affordable to our clients. We consistently look for new ways to provide our services at a fair price, and we match prices when comparable.
- What is your typical process for working with a new customer?
We first contact and verify all event information with our new client. We then set-up a meeting in-person with the client if needed to see the venue or to make extra planning. A agreement form is filled out and signed verifying all event information. We contact our clients the week of the event (at least five days in advance) for verification of the plans. On the day of the event, we arrive 1-2 hours prior to the start of the event to set-up. We provide the service purchased as professional as and cheerful as possible. At the end of the shift we ask if there is anything else that they need from us, and was everything suffice. Then we deliver or ship products ordered by the client.
- What education and/or training do you have that relates to your work?
We are made up of photographers and videographers not only with degrees, but with years of experience. Image Voice Productions started in 1996 as a photo & video company and expanded to many other media sectors over the years. Including photobooth rental, media transfer, and audio recording just to name a few.