Mobile Sam's Computer Repair

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Computer issue

Computer type

Desktop or laptop

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Introduction: My work is offered at a much more competitive price than the competition. I can fix any issue and won't leave you to call another technician. I get the job done quickly and professionally.

Overview

Hired 55 times

Background checked

5 employees

23 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, and PayPal.

Featured Projects

3 photos

Specialties

Computer type

,

Computer issue

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Good 4.2

31 reviews

5

68%

4

13%

3

3%

2

6%

1

10%

Delois S.

Feb 13, 2013

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Hired on Thumbtack

Computer Repair

Andrea B.

Sep 13, 2015

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Hired on Thumbtack

Computer Repair

Krystal B.

May 11, 2016

Scheduled an appointment with Sam a few weeks ago to find out what was going on with our desktop PC. We had it for a few years, bought brand new, but only got a few months of use out of it before it wouldn't even power on...Sam came out as scheduled, took a look and cleaned up the system. He stated that it booted up for him just fine. I was shocked because it hadn't turned on for us in years...Said to let the clean up finish and we'd be good to go, if we weren't he would come back out. Well we still arent able to use the PC. I mean it does turn on now, but other than that its a paper weight...I called him last week to report the problem and he scheduled another appt for that Wednesday, but pulled a no call no show. I tried again just today 5/11/16 and he said he didn't write the appt down and he'd be here tonight at 7pm. Another No Call No Show!!! Now he won't even answer the phone. Will not try again and have called everyone that I did recommend to tell them NOT to do business with him. There is nothing I hate more than not sticking to your word. Yes his service is affordable, but I'd rather spend more knowing its going to be done right and on schedule!!!

Mobile Sam's Computer Repair's reply

We never scheduled any further appointments for this customer, we found her to be dishonest about the state of her computer after completed reviews. Your computer never showed the issues you mentioned. It wasn't running slow and booting windows normally. I investigated the issue and found no cause for non booting. I did find viruses and removed all of them, cleaned temporary files, checked for suspicious programs, ensured the system was running fast and smoothly. Among other routine steps I take for virus removal. The Disk Defragmenter that I needed you to leave running isn't cleaning but it optimizes hard drive performance. Sorry you don't trust our work, good luck with other companies.

Sarah B.

Jul 28, 2012

What to say about this company...everything was EXCELLENT! He came over twice just to get the job done, also sold me a hard drive. He's very nice and informative. HIRE HIM! :-).

Jerry R.

Jan 20, 2013

WOW! Impressive! Very very knowledgeable! Sam was on time and spent 5 hours removing a very stubborn virus and didn't charge a dime more than was quoted. My computer works as good as new! Sam is clean and courteous. I really can't say enough. There isn't anything he doesn't know about the computer! A REAL GEEK! Thanks Sam!

Credentials

Background Check

Samuel Terry

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Labor is $65 per computer or device Labor for other IT services such varies but starts at $65 Travel to get parts is $10 if far outside of Columbus Area
What is your typical process for working with a new customer?
When a customer calls for service, I get a brief description of the problem you are having with your computer. I provide the fee and any information I have at the time regarding any issues or needs. Since we are mobile only I only need the customer to provide their name and address.
What education and/or training do you have that relates to your work?
Computer Repair Technician and Networking Technician since high school, certification courses, and training.

Mobile Sam's Computer Repair

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