FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are very competitively priced and are Sherwin-Williams certified. You can expect top quality paint, and top quality painters. We offer free estimates, free color consultations, and some discounts at various times of the year. Due to a very tight schedule and heavy demand, from March until September our minimum job size is $2000. We are the home of the 5 YEAR TOUCH UP WARRANTY* - the first and original in the Columbus, OH area!
- What is your typical process for working with a new customer?
Our process begins with initial contact and a brief discussion to understand the scope of your project. From there we work with you to schedule a convenient time where we can come assess your project space, take precise measurements, assess surface conditions, answer any questions you may have and, in most instances, provide you a price to the penny, on the spot. We will then email you a written estimate (usually same day) for your review. If you would like to move forward with us, we will agree on a date that would be convenient to have us begin your project. Our Project Manager will arrive with the painters on the scheduled day, walk the space with you to confirm the project scope and ensure the right colors and products have been selected. Our Project Manager will visit on a routine basis to check in with you and the painters to ensure your satisfaction during the project. Once the project is complete, we will perform a quality assessment. Any spots which do not meet our quality standards will be marked, and the painters will follow behind us to perform the proper touch-ups. Only once we feel the project is ready will we engage you to perform the same walk with us and confirm your satisfaction. If during this walkthrough you find any area of concern, we will be ready to rectify it. We treat every customers home as though it were our own. We also strive to meet or exceed your expectations. We understand that painting is not an inexpensive undertaking, and the results will be with you for years to come. With that in mind, quality and customer satisfaction are our #1 driving force. We will work to make every job right and we will not leave until you're satisfied. If at any time we are not earning your 5 star review (we have 4.9 ⭐️ with over 210 reviews on Google) we would like for you to let us know, so that we can make any needed adjustment. We want to be your painter for life, and we work every day to create new raving fans that call on us time after time. We want you to be next!
- What education and/or training do you have that relates to your work?
Painter1 of Columbus provides extensive training for all of our employees. Painting is a learned tradecraft, and we pride ourselves on working with our vendors, such as Sherwin Williams, to stay on top of new products and applications trends - as well as relying on to our tried and true techniques that have created a wake of beautiful projects in our past. As professional painters, our goal is to use color to make your space inviting and comfortable for you and yours.