FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide free basement inspections and honest, straightforward pricing based on the actual cause of the issue. Every home is different, so we recommend only what is truly needed—no unnecessary systems or upselling. We also offer a price-beat guarantee on comparable written estimates, ensuring savings of at least $250, often much more.
- What is your typical process for working with a new customer?
We start with a free inspection to identify the source of the problem, not just the symptoms. We then explain what’s happening, answer your questions, and provide a clear recommendation. If you choose to move forward, we provide a detailed quote outlining the work to be performed, schedule the project upon approval, and complete the work with a focus on long-term results.
- What education and/or training do you have that relates to your work?
Our experience comes from years working in the basement waterproofing and drainage industry. We have hands-on experience with installation and diagnosing water and moisture issues across a wide range of homes and conditions.